Manager, Advanced Managed Services

Securitas Technology Corporation, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge and technology power our connected ecosystem of health, safety and security solutions and services.

Summary Of Duties And Responsibilities

The Advanced Managed Services Manager for Install Projects will be responsible for managing all new installation projects for the Advanced Managed Services (AMS) team to ensure that projects are completed on time with a focus on client satisfaction. The AMS Manager will lead a team of Security Integration Engineers, Software Engineers, and Managed Support Specialists to support completion of installation projects.

This position will report directly to the Vice President of Engineering with regular interaction with Sales, District Project Managers, District Installation Managers, Program Managers, and other AMS Managers as required.

Major Duties And Responsibilities

• Mentors and coaches AMS employees and builds employee development plans to align team skills to client and business needs.
• Ensures that the AMS project team is fully productive to drive on-time completion of all installation projects assigned to the team.
• Hires and develops Security Integration Engineers, Software Engineers, and Managed Support Specialists.
• Reviews and approves timecards for team members with a focus on managing overtime costs.
• Prepares labor cost estimates for client scopes of work to enable sales growth for AMS projects.
• Manages and monitors continuous improvement processes and tools for delivery and quality improvement, increased operating efficiency, increased customer satisfaction and cost reduction.
• Coordinates with sales, operations, and other technical teams as needed to ensure successful project delivery and handoff.
• Assists with monthly labor and revenue forecasts as required.
• Drives project profitability by reviewing billable AMS hours to ensure revenue and costs are aligned.
• Other duties as assigned.
  
  
  

Job Requirements

• Bachelor’s degree in technology-related discipline or equivalent experience
• Minimum of 3-5 years of hands-on project management for large projects in the electronic security industry.
• Ability to coordinate and communicate with various internal and external stakeholders
• Requires a highly motivated individual with a combination of professional business and interpersonal skills.
• Must be a leader with the ability to communicate effectively (oral/written), interact well with internal and external customers, and demonstrate problem solving skills.
• Must be proficient in the use of Excel, Word, Outlook, PowerPoint, ERP system (MS Dynamics/Solomon preferred) and other computer and online systems.
• Must be detail-oriented and organized with the ability to multi-task
• Occasional lifting of parts and equipment as needed (up to 25 lbs); ability to sit and stand for long periods of time and operate a keyboard, phone etc.
• Ability to travel via conventional means on an as needed basis and maneuver through client sites and/or construction sites.
  
  
  

Securitas Technology Offers Comprehensive Benefits Including

• Medical, Dental, Vision, Life, Critical Illness, and Hospital Indemnity Coverage
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!
  
  
  

We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.