Project Manager

The Project Manager (PM) is the single point of contact for all aspects of assigned furniture projects, from inception of project to final closeout and invoicing. Plans, coordinates, schedules and oversees all elements of a project, ensuring performance quality, customer satisfaction, and on budget projects. The Project Manager is also the primary integrator for the various Red Thread business segments involved in a project.

Responsibilities and Duties:

Customer/Account Servicing:

• Conducts sales calls with Sales Representative as needed; participates in developing and delivering team-based presentations for new products and solutions.
• Provides single point of contact for the customer.

Project Planning, Coordination and Management:

• Establishes overall project scope and manages dealer/manufacturer team to ensure coordinated effort.
• Develops work plan, schedule and logistics based on overall project parameters, project schedule, scope, budget and customer’s goals.
• Reviews project site plans and product specifications.
• Assists in establishing fees and developing quotes for services.
• Provides technical consultation to customer and customer’s team.
• Coordinates with Client and 3rd party firms such as A&D, GC, electrical, cabling, building management, etc.

Project Administration:

• Maintains detailed project documentation, including key project decisions, customer project requests and revisions.
• Creates and provides timely formal written communications throughout project to customer, dealer and project team.
• Manages accurate and detailed record keeping including order detail, sign-offs, schedules, communications, etc.

Project Implementation:

• Assists in the preparation of services quote, the development of the proposal and the presentation to the client.
• Manages the change order process.

Order Management:

• Follows through on all aspects of order entry in accordance with established company procedures, including updates on order management and the addition of small or singular items.
• Tracks order to completion; maintains accurate and standardized order records.
• Interfaces with manufacturers and Sale Coordinators to establish shipping schedules and special instructions.
• Reviews ship dates to ensure project timelines are met.
• Monitors and manages financials from order placement to closeout

Installation/ Implementation:

• Surveys site to determine site readiness.
• Meets with Lead Foreman to ensure accurate hand off.
• Be on site as crews begin implementation; stays in touch to ensure timelines are being met and plan is being executed.

Closeout:

• Conducts project walkthroughs to develop punch lists and ensures timely resolution of all items.
• Manages all final project closeout requirements and client sign-offs.
• Confirms project completion and ensures all invoicing is timely and accurate.
• Completes financial closeout

Qualifications:

Skills & Abilities:

• 5+ years of Project Management experience within a furniture dealership environment or related commercial project management environment a plus
• Management of moderate to large scale projects with an emphasis on cost effectiveness, accuracy and customer satisfaction
• Experience validating project labor pricing and troubleshooting product installation challenges in the field
• PC skills - Intermediate level with MS Office and Project
• Design and construction experience a plus
• Ability to anticipate and resolve site issues
• Is a team player that possesses solid communication skills, including: verbal, written, presentation and listening skills
• Detail and process oriented
• Innovative, creative, proactive and flexible; can multi-task

Level of Education:

• B.A./B.S. degree – preferred.
• PMP Certification a plus

While this reports into and is primarily located in Red Thread’s East Hartford or North Haven, CT office, it will require travel within CT and possibly other New England locations. *You will be reimbursed for business-related mileage (excluding daily commuting mileage) as well as normal business expenses.