Customer Support Assistant

Job Description

Job Description

Lumina Agency INC is seeking a dedicated and enthusiastic **Customer Support Assistant** to join our Atlanta team. The ideal candidate will be the first point of contact for our clients, providing them with professional and efficient service. You will play a crucial role in ensuring client satisfaction by addressing inquiries, resolving issues, and maintaining a positive and supportive relationship with our customers.

Responsibilities

• Respond to client inquiries via phone and email in a timely and professional manner.
• Provide accurate information about our services and solutions.
• Resolve customer issues and complaints with empathy and efficiency.
• Document and track all client interactions and resolutions.
• Collaborate with other departments to ensure a seamless client experience.
• Maintain a high level of customer satisfaction through proactive communication.
  
  

Qualifications

Qualifications

• High school diploma or equivalent; a college degree is a plus.
• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with customer relationship management (CRM) software is a plus.
• A positive attitude and a genuine desire to help others.
  
  

Additional Information

Benefits

• **Competitive salary** with a potential for performance-based bonuses.
• **Opportunities for growth** and professional development within the company.
• Comprehensive benefits package, including health, dental, and vision insurance.
• A supportive and inclusive company culture.
• Paid time off and holidays.