Data Analyst II

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Position Summary

The Bank Data Analyst II position is a member of the Customer Service Support Team that supports reporting needs for the Customer Contact Center. The role is responsible for processing and analyzing data, as needed, data from API, reports, documents, and other processes. The analyst will follow best practices in using source control and ensure data integrity throughout the process.

The analyst will need the ability to understand various data sources and their contextual meaning as needed to support analysis and determine which data is needed for various requests.

Essential Duties And Responsibilities

• Performing analysis using various tools and techniques as needed
• Extracting data from various systems and sources into usable data
• Serve as a resource in determining the approach to be utilized in implementing new analysis and technology
• Estimate project complexity and timeframes
• Identify and escalate issues as they are identified
• Ensures all data management analysis and reporting activities are documented and maintained.
• Responsible for providing back up to other Customer Service Support Analysts
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Skills
• Ability to ingest data from various formats and perform complex analysis using different tools appropriate for the task
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write complex reports, simple-to-business correspondence, and procedures
• Ability to effectively speak, respond to questions, and present information to the following: one-on-one/small groups, employees, managers, and top management
• Ability to apply critical thinking, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to work independently as well as collaboratively with a customer-service orientation.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations
• Education and/or Experience
• High school diploma or its equivalent is required, and
• 4 Years of experience in a professional setting, preferably at an institution of higher education, and
• Experience in data analytics and reporting

Computer Skills

• MS Office programs
• Microsoft Excel
• Microsoft Power BI
• Python is a plus
• Power Automate is a plus
• Certificates, Licenses, Registrations
• Other Qualifications (including physical requirements)
• Strong oral and written communication skills
• Strong organizational, problem solving, and planning skills with the ability to set priorities and meet deadlines
• Ability and desire to learn and use new software applications
  
  

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.