Epic Applications Trainer
Akron Children's
Date: 3 hours ago
City: Akron, OH
Contract type: Full time
Full Time
40 Hours/Week
Monday - Friday, 8:00am - 4:30pm
On-Call Rotation Required
Remote, Onsite Per Business Needs
Summary
The Applications Trainer is responsible for building, testing, and maintaining the training environment and delivering end-user training and support.
Responsibilities
Technical Expertise
FTE: 1.000000
40 Hours/Week
Monday - Friday, 8:00am - 4:30pm
On-Call Rotation Required
Remote, Onsite Per Business Needs
Summary
The Applications Trainer is responsible for building, testing, and maintaining the training environment and delivering end-user training and support.
Responsibilities
- Helps develop and maintain training materials, including but not limited to scripts and scenarios, and training schedules for applications that may be assigned.
- Primary responsibility will be to deliver end-user training and support, using training materials and procedures that have been developed.
- Participates in workflow design and system build in order to gain an in-depth knowledge of the why the system is built, complete with functionality and workflows.
- Responsible for trouble shooting issues and questions and escalate immediately those which can be resolved to the Applications Solutions Analyst/ Lead Applications Solutions Analyst
- Analyzes new functionality to identify educational needs/training methodologies and identify ways to make improvements in the education/training plans.
- Serves as a training support contact between vendors, Application Solutions Analysts, and super-end users.
- Other duties as required.
Technical Expertise
- Strong background in system configuration, clinical/business systems analysis and design
- Advanced organizational, analysis, and problem-solving skills required with an emphasis on attention to detail and the ability to work on multiple projects simultaneously
- Experience working with all levels within an organization is required.
- Experience in healthcare is preferred.
- Proficiency in MS Office [Outlook, Excel, Word] or similar software is required
- Education: High School diploma or equivalent is required. Bachelor's degree in Information Technology, Healthcare, or related field is preferred.
- Certification: Area-specific certifications are required after hire.
- Years of relevant experience: minimum 2 years of training experience is preferred.
- Years of experience supervising: None.
FTE: 1.000000
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