Certified Medical Assistant (CMA) - Clinical Support Care Coordinator

Description

We’re building a better health system! At Nice, we’re making healthcare accessible by delivering integrated primary, musculoskeletal, and mental health care to patients when they want it through a combination of in-home and virtual visits while also improving the quality of care by eliminating the complexity, poor management and time constraints that hold clinicians captive.

The Care Coordination team at Nice Healthcare has an exciting opportunity for an experienced Certified Medical Assistant (CMA) Clinical Support Care Coordinator!

We are looking for a motivated, resourceful and organized individual to provide amazing services through patient care coordination and provider support. In this role, the CMA Clinical Support Care Coordinator will work collaboratively with a clinical team of Physician Assistants, Nurse Practitioners and Registered Nurses to provide the best healthcare for our patients.

What You’ll Do At Nice

Clinical Support Coordination

• Execute patient referrals by electronically transmitting documentation to specialty clinics.
• Triage lab and imaging results, and notify providers of abnormal findings or critical values
• Perform medication refills and prior authorizations under the supervision of a Provider and/or Registered Nurse
• Evaluate laboratory and imaging results and promptly notify providers of abnormal or critical findings.
• Deliver lab results and patient education under the supervision of a Provider and/or Registered Nurse
• Responsible for the organization, maintenance, accuracy, and confidentiality of patient medical records, encompassing filing, retrieval, and the fulfillment of record requests.
• Foster a collaborative team environment characterized by transparent communication, constructive support, and innovative problem-solving.
• Process medication refills and prior authorizations in accordance with established procedures.
• Identify, investigate, and document pharmacy-related errors, implementing corrective actions as necessary.
• Provide backup support and ensure adequate coverage for colleagues within the Care Coordination team.
• Maintain a high standard of professionalism in all patient communications and interactions, ensuring a positive experience with Nice Healthcare.
  
  

Requirements

• Must have extensive experience in a healthcare setting, with a background as a Certified Medical Assistant (CMA).
• Possess a strong understanding of medical terminology, billing and insurance procedures, and the ability to interpret medication prescriptions.
• Proven ability to initiate and process prior authorization requests for a variety of medical services, procedures, and medications.
• Experience in the accurate and confidential maintenance, organization, and retrieval of patient medical records.
• Excellent customer service and communication skills with a compassionate and professional approach to handling patient concerns.
• Proficient in using technology platforms, including electronic health records (EHRs), telehealth software, and customer support tools.
• Strong critical thinking and problem-solving skills to effectively provide solutions and guidance to patients.
• Ability to multitask and maintain attention to detail in a fast-paced environment.
• Previous experience working in a telehealth or digital health setting is highly desirable.
• Must live in Pacific Standard Time Zone (PST).
  
  

Position Specifics

Job Type: Full Time, Hourly, Fully Remote

Hours

• Monday-Friday: 9am-6pm PST
• Every fourth weekend: 6:30am-10:30am PST
  
  

Job Requirements

• Strong Internet signal with secure wifi
• Secure mobile hotspot
  
  

Why You’ll Love Working with Us

• 100% remote work environment
• Comprehensive Benefits: Medical, Dental, and Vision coverage
• Security: Life insurance, short-term disability, and long-term disability coverage
• Future Planning: 401k with 3% employer contribution
• Time for You: Up to 25 days of accrued PTO that we actively encourage you to use
• 11 Company holidays
• Growing Together: Opportunities for professional development
• Care for your Loved Ones: A robust parental leave policy. Access to Nice Healthcare for you and your dependents (in eligible cities)
• Work-Life Presence: Flexibility to balance your personal and professional life, with support to thrive in both areas
• The nicest team members: Join a team that truly cares about one another and our patients
  
  

Expected salary range: $70,000 - $80,000 USD (dependent on experience and qualifications)

• Candidates must live and be authorized to work in the United States. Relocation assistance is not provided, and visa sponsorship is not available at this time.
  
  

Building a better health system for all requires the input and perspectives of everyone. At Nice Healthcare, inclusivity starts with recruitment, and we actively seek a diverse mix of beliefs, backgrounds, education, and viewpoints to drive better, more informed decisions. We are committed to creating an equitable workplace where everyone feels valued, respected, and empowered to bring their whole selves to work.

If you require a reasonable accommodation throughout the application process, please reach out to us at [email protected].

No agencies please.