Customer Service Representative

Position Summary

• In-depth knowledge and understanding of Sealing Devices' products, pricing structure and gross profit objectives.
• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
• Accurately quote prices, credit terms, or bid specifications (obtain credit information about prospective customers).
• Accurately take orders and information from customers and vendors via phone, fax, or face to face.
• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
• Develop interpersonal relationships with customers and vendors alike to promote sale growth.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Maintain customer records using Oracle, customer cross-reference files and inventory master files.
• Study information about new products so that equipment and supplies can be accurately depicted and proper recommendations made.
• Provide feedback to product design teams so that products can be tailored to clients' needs.
• Report quality problems to applicable supervisor.
• Responsible to follow departmental procedures and work instructions as written and recommend improvements as necessary.
• Maintains safe and clean working environment by complying with policies, guidelines and regulatory requirements per the Sealing Devices Quality System.
  
  

What You'll Need To Succeed

Qualifications and Experience

• Associate's Degree (two year college or technical school) Required, Field of Study: Business, Marketing, Finance or Economics
• 3+ years of experience in customer service/inside sales or related experience required
• Must be proficient in Microsoft Word and Excel. Familiarity with computer programs such as Lotus Notes and Oracle are preferred but not required.
• This position requires the ability to think analytically in the review of multiple requirements to create or select the best solution for a task. Also requires the ability to successfully manage multiple tasks or projects collectively. The knowledge of blue print reading is required also.
  
  

How We Behave

• Have the right attitude. A positive attitude is everything when delivering top-notch customer service. People want to be around co-workers who make them feel better about themselves. Employees with positive attitudes tend to be more productive employees because they always see the opportunity with every challenge.
• Follow through. Following through is one of the best ways to build credibility, earn trust, and establish yourself as a leader or expert in your field. Follow through on your commitments is a do or die, make or break situation.
• Be a problem solver. We all have to make decisions so it's important to realize that being a problem solver isn't just an ability; it's a mindset…one that drives people to bring out the best in themselves.
• Go above and beyond. Discretionary effort…great companies go above and beyond for their customers. As stated in our "What We Do," we want to set the standard for superior customer service in fabrication and distribution, so look around you and take advantage of opportunities to go above and beyond.
• Remain outcome-driven. Sealing Devices strives to build a culture of not only of empowerment, but accountability too. Know what you want to achieve, set realistic timelines to keep you on track, and seek out opportunities for growth.
  
  

How Success Is Measured

Through regular personal interaction with your manager and Sealing Devices Performance Management model.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Ability to sit for extended periods of time while working on a computer, phone, and logistics systems.
• Occasional standing and walking to interact with colleagues, suppliers, or while moving through office and manufacturing areas.
• Occasionally required to lift, carry, or move boxes, documents, or materials up to 25 pounds.
• Frequent use of hands and fingers to operate a computer keyboard, mouse, and standard office equipment.
• Requires close vision, depth perception, and the ability to adjust focus when reviewing shipment documentation, system data, and customs paperwork.
• Must be able to hear and communicate clearly for phone conversations, video calls, and in-person collaboration.
• Occasional bending, reaching, or stooping may be required to access files, supplies, or materials.
• Ability to travel periodically to supplier sites or carrier facilities as needed.
• Ability to work in both office and production environments may involve moderate noise levels, temperature variation, and use of personal protective equipment (PPE) when required.
  
  

Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members. Salary for this role is $20 - $25 per hour based upon experience.