Customer Liaison

Job Description

The Customer Liaison assists customers and provides an exceptional brand experience. This position serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email or when in the showroom.

Duties And Responsibilities

• Responsible for completing appointment scheduling in an efficient and detailed manner for our Design Consultants.
• Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
• Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
• May be assigned administrative duties including other clerical responsibilities.
• Maintains the showroom at the direction of the Sales Manager in accordance with the maintenance and cleanliness checklist.
• Opportunity to cross train with Accounting and Customer Service departments
  
  

What We Offer

• Hourly Rate from $20.00 to $30.00 DOE
• Health insurance
• PTO days, paid holidays, and sick days
• 401K retirement plan with company match
• Employee discount
• Grow your career with us – many promotional opportunities are available
  
  

Qualifications

• Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
• Demonstrated success in representing a premium brand while providing a premium customer experience
• Ability to provide an exceptional client experience aligned to the company values
• 2-3 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Calendar management and appointment scheduling experience required
• Detail oriented, organized and time management skills
• Proficient in Microsoft Office (Word, PowerPoint, Excel) and Google Sheets with strong computer literacy skills
• Ability to learn and use various our business systems (CRM, CAD, Salesforce, etc.)
  
  

Additional Information

Find us on [Facebook](https://www.facebook.com/CaliforniaClosets), [YouTube](https://www.youtube.com/user/CaliforniaClosets), and [Instagram](https://www.instagram.com/caclosets/)

_We are an equal opportunity employer. We E-Verify._

All your information will be kept confidential according to EEO guidelines.