Customer Service Call Center Representative

• Job Summary:
  
  
  

We are seeking a motivated and customer-focused individual to join our bank's call center team. As a Customer Service Call Center Representative, you will be the first point of contact for our customers, handling a wide range of inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience.

Key Responsibilities:

Answer inbound calls and respond to customer inquiries in a professional and timely manner.

Assist customers with account-related questions, including balances, transactions, statements, and product details.

Resolve customer complaints or issues efficiently, ensuring customer satisfaction.

Guide customers through digital banking services such as mobile banking, online banking, and ATM services.

Perform basic transactions such as password resets, balance inquiries, and account updates.

Escalate unresolved issues to appropriate departments when necessary.

Maintain a strong understanding of bank products, policies, and procedures.

Meet or exceed performance metrics, including call quality, handling time, and customer satisfaction.

Document all customer interactions accurately in the system.

Maintain confidentiality and comply with all banking regulations and company policies.

Qualifications:

High school diploma or equivalent required; associate's or bachelor’s degree is a plus.

Previous experience in a call center or customer service environment preferred, especially in banking or financial services.

Strong communication and active listening skills.

Ability to handle high call volumes and work in a fast-paced environment.

Problem-solving and conflict resolution skills.

Proficiency with computers and ability to learn banking software quickly.

Flexible availability, including weekends or holidays, if needed.

Preferred Skills:

Bilingual (English and Spanish) is a plus.

Knowledge of banking regulations a plus.

Familiarity with CRM systems and call center telephony. Great benefits. Apply for this great position as a customer service call center representative today!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:

https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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