Director of Supply Chain & S&OP Implementation

About Audien Hearing

Audien Hearing is on a mission to make hearing affordable, accessible, and stigma-free for everyone. Proudly serving over 1 million customers, we lead the way in the over-the-counter (OTC) hearing aid industry by combining innovative technology with a direct-to-consumer model. Our team is passionate about building high-impact products that empower individuals to reconnect with the world around them—at a fraction of traditional hearing aid costs.

Director of Supply Chain & S&OP Implementation

Location: Los Angeles, CA (Hybrid)

Department: Operations / Supply Chain

Reports to: VP of Operations

About The Role

We are seeking a results-driven Director of Supply Chain & S&OP Implementation to lead our demand planning, inventory strategy, and cross-functional supply chain processes. This leader will evolve scalable S&OP frameworks, optimize retail and DTC operations, and drive systems integration to improve visibility and execution across global channels.

The ideal candidate has a proven track record in retail/wholesale and eCommerce environments, with deep expertise in S&OP, ERP/Planning systems, and inventory management. They will partner with leadership across Operations, Finance, Merchandising, and Product to build a disciplined, data-driven process that supports growth, profitability, inventory optimization and service excellence.

Key Responsibilities

• Lead the design and execution of the company’s Sales & Operations Planning (S&OP) process, aligning executive, finance, and operations teams.
• Drive inventory strategy across retail, wholesale, and DTC channels to optimize service levels, reduce excess/obsolete stock, and improve working capital efficiency.
• Implement and enhance ERP/Planning system integration and reporting dashboards to improve forecast accuracy, inventory visibility, and decision-making throughout our 3PL and channel partners.
• Partner with Product and Merchandising teams to integrate product lifecycle management (PLM) into demand and supply planning.
• Create SOPs and scalable best practices for supply chain execution.
• Manage strategic vendor and supplier relationships, ensuring compliance, performance, and cost optimization.
• Driving excellence in OTIF metrics across 3PL and internal warehouses.
• Develop and monitor KPIs (forecast accuracy, DIFOT, inventory turns, margin impact, markdown liability) to measure and improve planning effectiveness.
• Champion cross-functional collaboration with Finance, Sales, Marketing, and IT to ensure integrated material planning and timely execution of growth initiatives.
  
  

Qualifications

• 10+ years of progressive supply chain, demand planning, or operations leadership experience in retail, wholesale, or DTC businesses.
• Demonstrated success leading S&OP/IBP implementations and improving forecasting accuracy at scale.
• Strong background in inventory optimization and procurement strategy, with measurable results in reducing excess stock and improving turns.
• Hands-on experience with ERP/Planning systems (Oracle, SAP, JDE, Anaplan, etc.) and advanced analytics/reporting tools (Tableau, Power BI).
• Proven ability to integrate systems and processes across multiple functions and regions.
• Excellent communication and leadership skills with experience managing and developing cross-functional teams.
• Bachelor’s degree in Business, Supply Chain, Engineering or related field required; Master’s degree or APICS/CPIM certification preferred.