Manager, Strategy & Analytics
Merrick Bank
Date: 2 weeks ago
City: South Jordan, UT
Salary:
$114,926
-
$127,695
per year
Contract type: Full time
Join our team - and take the next step in achieving a fulfilling career!
What We Do
At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.
Who We Are
CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Position Summary
The Manager of Strategy & Analytics is responsible for driving the growth and expansion of the Payment Protection product while proactively identifying and developing new value-added services. This role will manage and optimize the product’s P&L, analyzing enrollment funnels, benefit payout rates, and attrition. The Manager will work closely with cross-functional teams—including marketing, product, risk partners, and finance—to design, test, and launch new solutions that align with business objectives and customer needs. Through a combination of analytical rigor, strategic foresight, and collaborative execution, this role plays a pivotal part in advancing Merrick Bank’s competitive position in the credit card market.
Key Responsibilities
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Security Responsibilities - General
This classification requires heightened security awareness to safeguard the Bank's data, including customer non-public personal information. This security level means that the job includes exposure to all categories of Bank data, including customer non-public personal information.
General Disclosure
The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be considered as a detailed description of all work requirements that may be inherent to the position. In addition, the incumbent may be called upon to personally handle projects or assignments not usually related to the position’s day-to-day activities. Understand and comply with laws and regulations that are applicable to my job function. Understand and comply with company policies and procedures that are applicable to my job function.
We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable.
What We Do
At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.
Who We Are
CardWorks, Inc. is a diversified consumer finance service provider and parent company of CardWorks Servicing, LLC, Merrick Bank and Carson Smithfield, LLC.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Merrick Bank is an FDIC-insured Utah Industrial Loan Bank. Merrick operates three main business lines: credit cards, recreational lending, and merchant services.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Position Summary
The Manager of Strategy & Analytics is responsible for driving the growth and expansion of the Payment Protection product while proactively identifying and developing new value-added services. This role will manage and optimize the product’s P&L, analyzing enrollment funnels, benefit payout rates, and attrition. The Manager will work closely with cross-functional teams—including marketing, product, risk partners, and finance—to design, test, and launch new solutions that align with business objectives and customer needs. Through a combination of analytical rigor, strategic foresight, and collaborative execution, this role plays a pivotal part in advancing Merrick Bank’s competitive position in the credit card market.
Key Responsibilities
- Scales the Product: Leads omnichannel marketing to drive efficient and sustainable growth in Payment Protection enrollment, ensuring alignment with overall business goals and maximizing customer engagement across multiple touchpoints.
- Analyzes Product Performance: Develops, monitors, and interprets key performance indicators (KPIs) and financial metrics to effectively manage the Payment Protection product’s P&L, providing actionable insights that support strategic decision-making.
- Optimizes Product Offerings: Conducts comprehensive, data-driven analyses and market research to identify opportunities for product enhancements, pricing adjustments, and customer experience improvements that increase profitability and competitive positioning.
- Drives New Business Initiatives: Evaluates potential value-added services for Merrick Bank’s cardholders by conducting thorough market assessments, building detailed business cases, and leading the end-to-end process of launching new revenue-generating P&L verticals.
- Supports Marketing Analytics: Employs a rigorous test-and-learn methodology to optimize customer communications, brand marketing campaigns, and overall marketing effectiveness, enhancing customer acquisition, retention, and engagement.
- Collaborates Cross-Functionally: Partners closely with internal stakeholders—including Digital Product, Finance, Risk Partners, Compliance, and external vendors to coordinate efforts, share insights, and ensure successful implementation of strategic initiatives.
- Bachelor's degree in a quantitative field (e.g., Business, Finance, Statistics, Engineering) is required.
- Three (3) years’ experience using data analysis to inform strategy or product decisions.
- Strong communications skills with the ability to present to executive leadership.
- Proficiency with SQL or a scripting language (e.g., Python, R).
- Experience with reporting tools such as Power BI or Tableau.
- Proven ability to develop cross-functional relationships and get work done as a team.
- Previous experience in consumer financial services or fintech industries, particularly Credit Card.
- Experience with Payment Protection / Credit Protection.
- Experience with A/B testing or design of experiments.
- Experience with omnichannel marketing delivery & monitoring.
- Familiarity with consumer financial services regulations.
- Responsible for complying with all the Bank’s internal control policies and procedures.
- Responsible for understanding and complying with all laws and regulations to which the Bank is subject.
- Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Security Responsibilities - General
This classification requires heightened security awareness to safeguard the Bank's data, including customer non-public personal information. This security level means that the job includes exposure to all categories of Bank data, including customer non-public personal information.
General Disclosure
The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be considered as a detailed description of all work requirements that may be inherent to the position. In addition, the incumbent may be called upon to personally handle projects or assignments not usually related to the position’s day-to-day activities. Understand and comply with laws and regulations that are applicable to my job function. Understand and comply with company policies and procedures that are applicable to my job function.
- #INDHP1
- Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
- Benefits Package -Medical, Dental, and Vision (plus much more)
- 401(k) Plan with Company Match
- Short- & Long-Term Disability
- Wellness Programs
- Group Life and AD&D Insurance
- Paid Vacation, Sick Days and bank Holidays
- Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic. We will conduct a thorough background check for all hires in compliance with applicable.
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