Senior Director, New Product Expansion

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

The Senior Director, New Product Expansion will be the single threaded leader responsible for guiding the strategy and execution for new T-Mobile Financial Services products. They will negotiate commercial terms and implement a product roadmap that significantly enhances these product offerings and help solve unmet customer needs while improving revenue opportunities for T-Mobile. They will act as a primary interface for both internal T-Mobile senior leadership and top executives on external the partner's side. Their decisions and roadmap will redefine how customers interact with T-Mobile for their day-to-day financial needs.

This new leader will bring deep subject matter expertise in Financial Services, product development lifecycle and cross-functional collaboration to establish a shared vision for the future generation of Financial Services products by building consensus across the company on priorities leading to product execution.

At T-Mobile, our goal is to provide financial service products for every customer across our diverse businesses from prepaid to postpaid. We will strategically launch products that expands access to all customers covering varied consumer financial stages!

Job Responsibilities:

• Owns the end-to-end roadmap and delivery of the multi-wave product expansion strategy from initial MVP launches to subsequent enhancement/feature releases to drive company profits.
• Develops and maintains strategic partnerships with external customers. Intimately understands customers’ business strategies, generate new ideas and product strategies that are appropriately aligned. This covers individual product strategy as well as an overarching strategy for the portfolio/platform(s).
• Creates, owns, plans, and manages a portfolio of high-quality products & services through a lifecycle of envisioning/investing/innovating. Defines KPIs and metrics to measure Product performance.
• Understand T-Mobile’s strategic and competitive position and deliver product experiences that are recognized as the best in the industry. Drives innovation, thought leadership, improvement, and adoption of industry-leading practices.
• Lead a team to conduct market research and analysis, building business cases and working with senior execs leading base marketing, T-Ads, loyalty & retention, and campaigns to package products for customers.
• Run multiple RFPs, negotiate commercial contracts, and make high judgement decisions that set the company up for long term success.
• Overall P&L management with external financial institutions like banks, processors, payment networks and other Fin-Techs.
• The products this team will launch are expected to supplement existing book of work and roadmap for T-Mobile’s other financial products while finding opportunities to create synergistic growth with other lines of business.
• Responsible for setting up LRP targets with FP&A that are achievable and work through Product, Design, IT, Cyber Security, Corporate Strategy and other key internal partner groups like Marketing, Studios, and Brand to launch products and manage long term.
• Employs qualitative and quantitative data to create clear and measurable goals for the team aligned to company, department, and functional area objectives.
• Responsible for attracting, hiring, and retaining a high-performing team of Product Managers, Program Managers, Business Development Managers and other product management staff to support products and platforms.
• Regularly conducts organizational design thinking/strategy to best structure the team and leverage resources, using a mix of employees, managed services, and other partners where applicable. This includes periodic reviews of current and anticipated aggregate staffing capacity.
• Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams.
• Leads and directs the continual improvement of enterprise-scale services, processes, and tools.
• Accountable for department budget, delivery and service performance, optimizing cost of service delivery, and ensuring services are meeting or exceeding service levels.
  
  
  

Education and Work Experience:

• More than 10 years Product Management experience in Financial Services and an agile software product development environment. Advanced level understanding of customer experience.
• 5+ years leading teams of 5 or more Manager level direct reports with skip-level employees.
• Strong knowledge of contract negotiations, RFP processes, and end to end product development.
• Proven track record of launching new financial products to millions of consumers.
• General Management and P&L experience highly desired.
• Bachelor’s Degree Computer Science, Engineering, IT or equivalent; Masters Preferred.
  
  
  

Knowledge, Skills and Abilities:

• Ability to communicate effectively across team and organizational boundaries to drive and develop consensus
• Strong communication and people skills
• Ability to deal with uncertainty and ambiguity, and lead in an environment with rapidly changing priorities
• Listen and understand a variety of points of view balancing concerns with data for better decision making
• Analytical problem solver; applies multiple technical solutions to application operational problems
• Collaborative, yet influential
• Comfortable challenging the status quo by proposing innovative approaches to problem solving
• Desire for a high level of responsibility and ownership and ability to work with minimal supervision
• Creative problem solver and solutions provider
• Ability to prioritize multiple projects; detail oriented and organized
• Thrives in a high pressure, fast-paced environment
• Ability to define and articulate a vision and build support at all levels including C-suite executives
• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Travel:

Travel Required (Yes/No): Yes

DOT Regulated:

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Base Pay Range: $207,700 - $280,900

Corporate Bonus Target: 35%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.