ITSM Process Consultant

Job#: 2088581

Job Description:

Job Summary: We are looking for a highly motivated and experienced ITSM Consultant to join our team. The ITSM consultant will be responsible for conducting comprehensive assessments and evaluations of IT service management in different organizations. Her main focus will be to identify gaps, evaluate the performance of ITSM processes and provide strategic recommendations to improve efficiency and quality of service.

Responsibilities:

• Carry out complete assessments of IT service management in client organizations, using recognized methodologies and best practices.
• Assess the maturity of ITSM processes, including incident, problem, change, configuration, release, and knowledge management.
• Collect and analyze relevant information, such as process documentation, policies, procedures, and performance metrics.
• Identify gaps and areas for improvement in ITSM processes and propose recommendations to optimize efficiency and service quality.
• Evaluate the technological infrastructure used to support ITSM processes, including tools and systems used.
• Conduct interviews with key personnel and conduct surveys to understand current practices and gather feedback on process performance.
• Prepare detailed reports of the assessments carried out, documenting the findings, recommendations, and proposed action plans.
• Collaborate closely with IT management teams and stakeholders to implement recommendations and ensure continuous improvement of service management.
• Stay current on ITSM trends and best practices, and share knowledge and experience with the team.
  
  

Requirements:

• Bachelors degree in Information Technology, Systems Engineering, or a related field.
• Minimum 3-5 years of experience in IT service management-related roles, such as ITSM consultant, ITSM analyst, or similar roles.
• Deep knowledge of ITSM principles and best practices, such as ITIL, COBIT, and ISO 20000, among others.
• Experience in conducting IT service management assessments and evaluations, with the ability to identify gaps and recommend solutions.
• Must possess strong Process Documentation experience.
• Solid knowledge of tools and technologies used in ITSM, such as ticket management systems, monitoring tools, configuration management tools, etc.
• Strong analytical skills and ability to collect, analyze and synthesize complex data into clear and concise reports and recommendations.
• Excellent verbal and written communication skills, with the ability to present ideas clearly and persuasively.
• Relevant ITSM certifications, such as ITIL Foundation, will be highly valued.
• Ability to work independently and in a team, demonstrating initiative, proactivity, and problem-solving skills.
  
  

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.