Regional Collections Specialist

Waste Pro USA


Date: 19 hours ago
City: Sarasota, FL
Contract type: Full time
Summary Of Position

The Collection Specialist is responsible for preventing accounts from becoming delinquent by monitoring customer accounts and performing in house collection efforts.

Essential Job Functions

  • Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts. Accept incoming phone calls to handle billing issues and/or process payments and issue credits.
  • Goal is make at least 30 to 40 calls a day in order to keep accounts on track and follow up with promise to pay calls
  • Follow up on calls and email, fax or mail copies of invoices as required
  • Make outgoing collection calls to customers that are at risk of having their services interrupted due to non-payment
  • Perform credit evaluations for new or renewal business to determine credit worthiness
  • Process credit card payments on accounts and resolve questions and issues on accounts
  • Assist the sales department in account set up by setting credit limits and terms
  • Run daily reports -- credit hold report, credit balance report and aging reports
  • Verify that all customers that have made payments to bring the accounts current and are placed back on schedule for service in an accounts has been on credit hold.
  • Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.
  • Complete the weekly top 30 aging account report to the company CFO and others required
  • Run Aging reports and update notes in system regarding status of payment on accounts.
  • Coordinate with offsite collections specialist on collection strategies and problem accounts. Upload account information to outside collection's company as required
  • Provide back up for customer service, Accounts Receivable Clerk as necessary

Other Job Responsibilities

  • Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
  • Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate.
  • Any additional job duties that may be assigned by the Supervisor.

WORK ENVIRONMENT: Normal setting for this job is: office setting.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume