Parts Sales Support

Position/Title: Parts Support

Department: Sales

Reports To: Parts Manager

Exemption Status: Non-Exempt, Hourly

OSHA Hazard Classification: 3 – No Exposure to Hazards in the Workplace

SOC Code: 41-9000 Other Sales and Related Workers

Scheduled Hours: Monday thru Friday 8:00 a.m. – 5:00 p.m.

Supervisory Responsibilities: None

Position Summary: Gain foundational skills in systems, processes, and support functions. Responsible for assisting the Parts Department with sales order and purchase order follow ups, returns, order acknowledgments, e-store updating and some entry level quoting

Responsibilities/Duties:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be considered to enable individuals with disabilities to perform the essential duties:

1. Responsible for assisting the parts team with the sales of HCS products, equipment, and services.
2. Use NetSuite reports to follow up on open sales orders, and purchase orders
3. Follow up on open RAs and RMAs
4. Assist with E-store pricing and product updates.
5. Enter entry level estimates and sales orders.
6. Assist in the implementation of company marketing plans as needed.
7. Use NetSuite and Equipment Manufacturers Sales Tools to retrieve customer information, product information, the status of purchase orders, and to make changes on customer purchase orders.
8. Work closely with order expeditors, inventory control, Hoosier Crane Warehouse and manufacturing regarding deliveries of scheduled shipments.
9. Contact equipment manufacturers to meet customer's delivery requirements. Relay this information to the customer.
10. Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.
11. Assist with Estimates that Need Follow-up
12. Adheres to all company policies, procedures and business ethics codes of HCS.
13. Complete required paper/computer work accurately and in a timely manner.
14. Report to work as scheduled
15. Work with the team as needed to ensure department hours are covered.
16. Other duties as assigned

Abilities and Skills:

• Have excellent verbal and written communication skills set.

• Able to work in a team environment and have high self-motivation.

• Positive attitude and willing to learn and grow

• Must be detail oriented and organized.

• Able to multitask and manage time well.

Background/Experience:

• Experience working with Microsoft Office (Word, Excel, Publisher, PowerPoint, Outlook)

• Experience with Netsuite (this is a plus but not required)

• Experience working in a sales environment for at least 1 year, preferred.

Promotion Requirements:

• <5% error rate on tasks for 3 consecutive months

• Complete Level 1 training checklist and pass NetSuite test

• <2 missed follow-ups per month

• Positive feedback from team/manager

• Recommendation from Level 2 Sales Staff or higher

Physical Demands:

The physical demands described here are representative of those that must be met by an employee in order to perform the essential functions of this job successfully. While performing duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.