Service Advisor

Gates Automotive Group


Date: 18 hours ago
City: South Bend, IN
Contract type: Full time
About Us

At Gates Automotive we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Gates Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Contact: Austin Crimmins at Gates Chevrolet South Bend 574 237-4067 or Brad Stump at Gates Toyota 574 237-4005

Benefits

  • Health Plan
  • Medical Plan
  • Dental Plan
  • Vision Plan
  • Holiday Pay
  • Growth Opportunities
  • Paid Time Off
  • 401(K) Plan
  • High Volume Shop
  • Top Pay Salary plus production weekly bonus


Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Distribute work between technicians efficiently.

Maintain Customer Happiness scores

Reinforces company policies and adheres to company standards

Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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