Residence Inn Fort Lauderdale Plantation - Front Desk Agent
Aimbridge Hospitality
Date: 3 weeks ago
City: Plantation, FL
Contract type: Full time
Join Our Team as a Front Desk Agent!
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Located 15 minutes from the airport and Port Everglades, Residence Inn Fort Lauderdale hotel has newly-renovated suites! Our new apartment-style suites feature stylish décor and separate living and sleeping areas. The highlight of every suite is the fully-equipped kitchen with stainless steel appliances and cookware. Extended stay travelers appreciate our free perks including free grocery delivery, daily hot breakfast and evening Mix with free apps and drinks (Mon-Wed). With business-friendly amenities such as free WiFi, 24-hour business center and 550 sq. ft. meeting room, corporate travelers experience hassle-free travel. Just minutes from FLL Airport and near BB&T Center, Hollywood Beach and Sawgrass Mills Mall, Residence Inn Fort Lauderdale hotel is a top choice among Plantation hotels.
About Us
The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
Key Skills/Responsibilities
- Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
- Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
- Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
- Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
- Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Located 15 minutes from the airport and Port Everglades, Residence Inn Fort Lauderdale hotel has newly-renovated suites! Our new apartment-style suites feature stylish décor and separate living and sleeping areas. The highlight of every suite is the fully-equipped kitchen with stainless steel appliances and cookware. Extended stay travelers appreciate our free perks including free grocery delivery, daily hot breakfast and evening Mix with free apps and drinks (Mon-Wed). With business-friendly amenities such as free WiFi, 24-hour business center and 550 sq. ft. meeting room, corporate travelers experience hassle-free travel. Just minutes from FLL Airport and near BB&T Center, Hollywood Beach and Sawgrass Mills Mall, Residence Inn Fort Lauderdale hotel is a top choice among Plantation hotels.
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