Crime Information Specialist
City of Plano
Date: 12 hours ago
City: Plano, TX
Contract type: Full time
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Crime Information Specialist
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Job ID
225467
Location
Police Protection
Full/Part Time
Full-Time
Regular/Temporary
Regular
Additional Information
Minimum
$47,565.870000
Annual Salary Range
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SERVE
At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence).
Job Details
WORK SCHEDULE: 4 Day Workweek / 10 Hours Daily / 30 Minute Lunch Break
This entry-level role is part of the Police Department’s Real Time Intelligence Center (RTIC). Crime Information Specialists are responsible for ensuring the accuracy of City of Plano criminal justice data across multiple internal platforms as well as federal, state, and local criminal information systems. Specialists play a vital role in rapidly gathering, analyzing, and distributing actionable intelligence to support first responders and criminal investigators—operating around the clock to help keep Plano safe. Duties may include:
This is your opportunity to join an accredited Police Department, contribute directly to community safety, and help maintain Plano as one of the nation’s most desirable places to live.
Summary of Duties: Ensures the precision of City of Plano criminal justice data across multiple internal systems as well as various state and national systems accessed by law enforcement personnel nationwide related to TCIC/NCIC/CJIS. Plays a key role in swiftly extracting information from diverse resources to gather, develop, analyze, prepare, and disseminate actionable intelligence information on a 24/7 365-day basis.
Examples Of ESSENTIAL JOB FUNCTIONS
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
Performs other duties as assigned.
Typical Decisions: The incumbent must decide when to enter, modify, cancel or clear information in the TCIC/NCIC system. Decides which law enforcement system will be searched based on the request received. Determines the relevance of data with a focus on accuracy of information. Demonstrates the capacity to operate autonomously and exercise independent judgment.
Minimum Qualifications
Knowledge of : TCIC/NCIC purpose and function. Computer-based operating systems and database management, including data collection and extraction practices; preferred experience with police reporting systems, including data entry, storage, and retrieval. Research methods and processes, such as source verification and validation, organization of facts and data points. Radio operations and computer aided dispatch systems.
Skill in: Typing Speed: 50 words/minute. Effective oral and written communication. Ability to establish and maintain working relationships with both internal and external customers. Ability to plan, organize and prioritize work assignments.
Education: High school diploma or GED equivalent required; Bachelor’s degree in criminal justice administration, law enforcement, public or business administration, sociology, or a related field is preferred.
Experience: One (1) year of experience working in a law enforcement agency, public safety communications or related public safety field or two (2) years of previous administrative or clerical experience.
Any work-related experience resulting in acceptable proficiency levels in the above minimum qualifications is an acceptable substitute for the above specified education and experience requirements.
Licenses and Certifications : It is a state regulation that personnel be required to obtain the following certifications within 6 months of hire: TCIC/NCIC Full Access c ertification (24 -hour course), 28 CFR Part 23 c ertification.
Conditions of Employment: Must pass a drug test, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check.
Physical Demands and Working Conditions: This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment ; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone . Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds .
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.
Equal Employment Opportunity
Equal Opportunity Employer - EOE/M/F/V/D
Open positions are subject to close without notice.
Apply for Job
Previous Job
Job Title
Crime Information Specialist
Next Job
Apply for Job
Job ID
225467
Location
Police Protection
Full/Part Time
Full-Time
Regular/Temporary
Regular
Additional Information
Minimum
$47,565.870000
Annual Salary Range
Add to Favorite Jobs
Email this Job to a Friend
SERVE
At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano, our organizational Values (what is most important to us) make up the acronym, SERVE (Stewardship Engaged Respectful Visionary Excellence).
Job Details
WORK SCHEDULE: 4 Day Workweek / 10 Hours Daily / 30 Minute Lunch Break
- Work Schedule my vary, due to the needs of the Department.
This entry-level role is part of the Police Department’s Real Time Intelligence Center (RTIC). Crime Information Specialists are responsible for ensuring the accuracy of City of Plano criminal justice data across multiple internal platforms as well as federal, state, and local criminal information systems. Specialists play a vital role in rapidly gathering, analyzing, and distributing actionable intelligence to support first responders and criminal investigators—operating around the clock to help keep Plano safe. Duties may include:
- Monitoring police radio broadcasts, emergency calls, alerts, video camera streams, and other real-time information sources.
- Assisting with the detection, recognition, and response to public safety incidents.
- Extracting and compiling data from multiple systems to provide timely intelligence.
This is your opportunity to join an accredited Police Department, contribute directly to community safety, and help maintain Plano as one of the nation’s most desirable places to live.
Summary of Duties: Ensures the precision of City of Plano criminal justice data across multiple internal systems as well as various state and national systems accessed by law enforcement personnel nationwide related to TCIC/NCIC/CJIS. Plays a key role in swiftly extracting information from diverse resources to gather, develop, analyze, prepare, and disseminate actionable intelligence information on a 24/7 365-day basis.
Examples Of ESSENTIAL JOB FUNCTIONS
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.
- Processes all record entries, modifications, clearances, and cancelations in the TCIC/NCIC system on persons or property by researching, compiling, and verifying the accuracy and completeness of our law enforcement information while ensuring compliance with policies and procedures.
- Monitors radio communications and active calls for service to identify incidents requiring further research using open sources, internal and external record systems, law enforcement restricted intelligence networks, police reports, social media platforms, and other sources of law enforcement origins and organizes the information obtained to provide real-time assistance to responding personnel in the field.
- Monitors video streams and license plate reader detections and utilizes image comparison technology to provide actionable information to officers, providing enhanced situational awareness to augment tactical decision-making efforts during incident responses.
- Processes real-time alerts and information from law enforcement databases and distributes relevant data to the appropriate personnel.
- Completes all confirmation processes and paperwork for persons or property listed as wanted or stolen by our agency on the regional, state, and national databases; when pertaining to prisoner information, creates and/or updates offense reports and jail systems with the associated information.
- Rapidly interprets, compiles, and shares data from state and local databases, ensuring timely responses. Proficiently selects relevant information sources to prevent legal repercussions from users and the agency.
- Identifies, analyzes, and corrects information on TCIC/NCIC related records and internal offense reports to ensure accuracy at the time of the incident and during routine audits to validate actionable information regarding persons or property.
- Creates, evaluates, and disseminates situational awareness bulletins through the TCIC/NCIC system and internal computer aided dispatch (CAD) system.
- Responds to administrative requests; including but not limited to police personnel, court personnel, public safety personnel and other internal departments.
- Responds to inquiries and the exchange of actionable crime information with other law enforcement agencies via multiple methods of communication with availability 24/7, 365 days a year.
- Uses excellent customer service skills to establish and maintain effective working relationships with other employees, officials, and all member of the general public, as well as with a network of real time crime center professionals; both regional and national.
- Must be able to maintain complete confidentiality.
- Regular and consistent attendance for the assigned work hours is essential.
Performs other duties as assigned.
Typical Decisions: The incumbent must decide when to enter, modify, cancel or clear information in the TCIC/NCIC system. Decides which law enforcement system will be searched based on the request received. Determines the relevance of data with a focus on accuracy of information. Demonstrates the capacity to operate autonomously and exercise independent judgment.
Minimum Qualifications
Knowledge of : TCIC/NCIC purpose and function. Computer-based operating systems and database management, including data collection and extraction practices; preferred experience with police reporting systems, including data entry, storage, and retrieval. Research methods and processes, such as source verification and validation, organization of facts and data points. Radio operations and computer aided dispatch systems.
Skill in: Typing Speed: 50 words/minute. Effective oral and written communication. Ability to establish and maintain working relationships with both internal and external customers. Ability to plan, organize and prioritize work assignments.
Education: High school diploma or GED equivalent required; Bachelor’s degree in criminal justice administration, law enforcement, public or business administration, sociology, or a related field is preferred.
Experience: One (1) year of experience working in a law enforcement agency, public safety communications or related public safety field or two (2) years of previous administrative or clerical experience.
Any work-related experience resulting in acceptable proficiency levels in the above minimum qualifications is an acceptable substitute for the above specified education and experience requirements.
Licenses and Certifications : It is a state regulation that personnel be required to obtain the following certifications within 6 months of hire: TCIC/NCIC Full Access c ertification (24 -hour course), 28 CFR Part 23 c ertification.
Conditions of Employment: Must pass a drug test, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check.
Physical Demands and Working Conditions: This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment ; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone . Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 25 pounds .
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.
Equal Employment Opportunity
Equal Opportunity Employer - EOE/M/F/V/D
Open positions are subject to close without notice.
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