Support Executive

Tata Consultancy Services


Date: 3 weeks ago
City: Dearborn, MI
Salary: $65,000 - $70,000 per year
Contract type: Full time
Job Description

Technical Lead - EUC

  • Strong understanding and hands-on knowledge of windows desktop platform overall
  • Strong experience in building, maintaining and administering windows desktop.
  • Proficient in optimizing performance of desktops and user experience
  • Strong in Group policies and configuring and simplifying them
  • Experienced in Microsoft Modern workspace management capabilities – levering Intune, Auto Pilot, desktop analytics etc.
  • Strong skillset in scripting, PowerShell etc.
  • Experienced in Break fix laptop/Desktop issues remotely.
  • Manage Asset and stock inventory in the organization
  • Managing team on-site
  • Co-ordinate with teams for resolution
  • Relevant Microsoft Certifications
  • Excellent communication skills
  • Strong analytical capabilities
  • Flexible to work in shifts.
  • Work on incidents, tasks and requests for the issues related to EUC
  • Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
  • Provide Remote support coverage for in-scope locations for EUC issues.
  • Provide remote assistance with conferencing equipment’s and related issues which can be remotely troubleshooted.
  • Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
  • Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.
  • Provide instructions and usage assistance to End Users with supported devices and software.
  • Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.
  • Pack and ship items to users.
  • Image and re-build laptops/desktops using SCCM.
  • On-call support for high priority incidents.

Salary Range- $65,000-$70,000 a year

Qualifications: BACHELOR OF COMPUTER SCIENCE

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