Support Executive
Tata Consultancy Services
Date: 11 hours ago
City: Dearborn, MI
Salary:
$65,000
-
$70,000
per year
Contract type: Full time

Job Description
Technical Lead - EUC
Qualifications: BACHELOR OF COMPUTER SCIENCE
Technical Lead - EUC
- Strong understanding and hands-on knowledge of windows desktop platform overall
- Strong experience in building, maintaining and administering windows desktop.
- Proficient in optimizing performance of desktops and user experience
- Strong in Group policies and configuring and simplifying them
- Experienced in Microsoft Modern workspace management capabilities – levering Intune, Auto Pilot, desktop analytics etc.
- Strong skillset in scripting, PowerShell etc.
- Experienced in Break fix laptop/Desktop issues remotely.
- Manage Asset and stock inventory in the organization
- Managing team on-site
- Co-ordinate with teams for resolution
- Relevant Microsoft Certifications
- Excellent communication skills
- Strong analytical capabilities
- Flexible to work in shifts.
- Work on incidents, tasks and requests for the issues related to EUC
- Develop & document procedures for assisting End Users in restoring lost or damaged data and files from file backups for data and files on shared drives.
- Provide Remote support coverage for in-scope locations for EUC issues.
- Provide remote assistance with conferencing equipment’s and related issues which can be remotely troubleshooted.
- Track, maintain and report the equipment spares inventory levels and replenishment requirements for spares, replenishment, and servicing.
- Coordinate with the other teams to manage in-scope on-site technical support requests to resolution and closure.
- Provide instructions and usage assistance to End Users with supported devices and software.
- Document solutions and associated procedures to the Break/Fix incidents in knowledgebase.
- Pack and ship items to users.
- Image and re-build laptops/desktops using SCCM.
- On-call support for high priority incidents.
Qualifications: BACHELOR OF COMPUTER SCIENCE
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