Director of Tuition, Impartial Hearing Order Implementation Unit, OGC - 25707

Position Summary: Under the direction of the Senior Director of Account Management, Tuition and Reimbursements, with wide latitude for independent initiative and judgement, the Director of Tuition of the Impartial Hearing Order Implementation Unit will ensure that efficient and effective processes are in place to enforce timely authorization of tuition payments mandated by impartial hearing orders/decisions. The Director of Tuition will be responsible for the supervision of the tuition specialists, responding to inquiries from parents, advocates, attorneys and private schools regarding the collection of required documentation and information for authorizing tuition and processing payments pursuant to Impartial Hearing Orders. During the absence of the Senior Director of Account Management, they may perform their duties. Performs related work.

Reports to: Senior Director of Account Management, Tuition and Reimbursements

Direct Reports: Team Lead(s) Compliance/Account Management

Key Relationships: Office of the Auditor General (OAG), Office of General Counsel (OGC), Impartial Hearing Office (IHO), Special Education Unit (SEU), Committees on Special Education (CSE), Borough/Citywide Offices (B/COs), Office of Related Services (ORS), Office of Pupil Transportation (OPT), Office of Student Enrollment (OSE), Officer of Student Health (OSH), Division of Financial Operations (DFO), District 75.

Responsibilities

• Execute necessary actions related to Impartial Hearing Orders to ensure New York City Public Schools (NYCPS) compliance with L.V. lawsuit.
• Create training materials around the tuition processing workflow of account management.
• Supervise and train tuition specialist staff.
• Assist the Senior Director of Account Management, Tuition and Reimbursements in the planning and implementation of the daily activities of the unit, including responding to parent, attorney/advocate, and school queries.
• Monitor escalated order/decision implementation obstacles and direct action by the appropriate team lead and staff members.
• Manage communication with Impartial Hearing Officers to seek clarification or additional evidence.
• Arrange and attend meetings with leadership within NYCPS, compile relevant information to demonstrate problem situations, and prepare proposed recommendations to resolve problems, ensuring compliance with NYCPS’s regulations and policy and Court Ordered implementation.
• Prepare standard scripts that will be used by staff when responding to inquiries regarding tuition in order to ensure uniform responses to frequently asked questions.
• Conduct research to determine the status of outstanding tuition claims, including cases pending settlement or appeal, in order to respond to leadership inquiries concerning deliverability problems and concerns raised by parents and providers.
• Conduct analysis of day-to-day activities regarding tuition processing; provide leadership with essential support to reorganize, streamline and enhance office workflows.
• Review FAMIS, Contract Aid Financial System (CAFS), and other NYCPS legacy systems to identify outstanding entitlements and other required actions.
• Develop stakeholder information guides regarding tuition payments tailored to various stakeholder groups and ensure they remain up to date.
  
  

Qualification Requirements

Minimum

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a closely related field, or a Juris Doctor degree from an accredited law school and two years of satisfactory full-time professional experience, for educational program(s) and/or institution(s) in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting economic or financial administration, fiscal or economic research; management or methods analysis, operations research, organizational research or program evaluation; educational, personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, fiscal management, or a related area, 18 months of this experience must have been in an executive, managerial, administrative, consultative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
• A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience as described in "1" above, including the 18 months of executive, managerial, administrative, consultative or supervisory experience described in "1" above; or
• Education and/or experience equivalent to “1”, or “2” above. Graduate education in areas other than those mentioned above, may be substituted for the professional experience, but not for the 18 months of managerial experience described in “1” above, at the rate of 15 graduate semester credits from an accredited college or university for 6 months up to a maximum of 1 year of professional experience. However, all candidates must possess a baccalaureate degree from an accredited college and 18 months executive, managerial, administrative, consultative or supervisory experience, as described in “1” above.
  
  

Preferred

• Ability to supervise and coordinate staff in a public facing, customer engagement environment.
• Ability to make effective assessments.
• Proficient in all Microsoft Office 365 applications.
• Excellent verbal, listening, problem solving and customer engagement skills.
• Attention to detail and follow-through.
• Strong organizational and time management skills.
  

Salary: $121,000 - $125,500

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

• New York City Residency is NOT Required *
  
  

We encourage all applicants from the New York City tri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.