D1 Training Operational Administrator

Benefits:

• Bonus based on performance
• Company parties
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources
  
  
  

This is a Front Desk Coordinator / Facility Administrator

Position Summary:We are seeking a knowledgeable and proactive individual to serve as the first point of contact for our facility. This role involves managing the daily calendar, handling inbound and outbound phone calls, greeting members and visitors, and ensuring the smooth operation of our performance center. The ideal candidate is organized, personable, and capable of multitasking in a fast-paced environment.

Our Performance Center's Hours of Operation are:

Monday: 5:00 AM to 8 PM

Tuesday: 5:00 AM to 8 PM

Wednesday: 5:00 AM to 8 PM

Thursday: 5:00 AM to 8 PM

Friday: 5:00 AM to 8 PM

Saturday: 8:00 AM to 12:00 PM, with the opportunity for extended hours.

Our primary need is from 4:00 to 8:00 PM, Monday through Friday, for a maximum of 20 hours in a given workweek.

Key Responsibilities:

• Will report directly to the General Manager for daily objectives and routine goal setting
• Offer leadership to the sales staff
• Will be required to complete one week of training upon hire
• Greet athletes and their parents upon entry to the performance center
• Manage and update facility calendar, including scheduling appointments, classes, and staff shifts
• Respond promptly and professionally to inbound phone calls, inquiries, and member questions
• Make outbound calls for appointment reminders, follow-ups, and member engagement
• Greet members, visitors, and clients upon arrival, providing excellent customer service
• Maintain facility cleanliness and organization, ensuring a welcoming environment
• Assist with member check-in and registration processes
• Monitor and restock front desk supplies and materials
• Communicate effectively with staff and management about scheduling, member requests, and facility needs
• Support extra administrative tasks as needed to ensure operational efficiency
  
  
  

Qualifications:

• High School Diploma or GED is required
• CPR/AED, and/or BLS is preferred
• Previous experience in a front desk, sales, customer service, or administrative role preferred
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Ability to multitask and prioritize effectively
• Friendly, professional, and solutions-oriented attitude
• Familiarity with basic facility management or scheduling software is a plus