Patient Engagement Team Lead

Join a Leading Healthcare Company

Do you dream of a great career with a great company – where you can make an impact and help people? We dream of giving you the opportunity to do just this.

Our culture of caring is evident by being recognized as one of Inc. Magazine’s “Most Inspiring Companies of the Year” in 2021. Curant Health continues to be one of the Nation’s fastest-growing healthcare companies, receiving the Georgia Fast 40 and Atlanta Business Chronicle Trendsetters awards every year since 2013. Our proprietary Medication Care Management program and processes are validated to improve health plan member adherence while reducing overall plan costs for plan members and partners.

Curant Health is searching for a Patient Engagement Team Lead to join its team in Smyrna, Georgia. Monday- Friday 8:30 am- 5:30 pm.

Responsibilities

• Provides support to ensure the patient journey and patient experience is at the forefront of the department.
• Provides inbound call support for call skills assigned. Provides outbound call support for assigned patients or for patients when coordinators are out of the office.
• Handles “first” escalation calls transferred from coordinators or calls back escalation calls for patients who request this.
• Available to take transferred calls from other departments and is responsible for supporting the Engagement coordinators' Internal call queues.
• Assist with quality assurance review on coordinators' work produced to ensure work moving through the patient journey is free of errors when necessary.
• Assist with documenting all errors discovered in the appropriate logs and provide real-time feedback to both coordinators and supervisors.
• Proactively reviews trends in errors and provides mentorship to coordinators to improve overall quality.
• Is accountable for managing inquiries sent daily via Medplan
  
  

Qualifications (Education And Experience)

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Experience in a retail pharmacy environment is preferred.
• Requires a high school diploma or equivalent with a minimum of 2 years’ experience.
• Associates/Bachelor’s degree preferred.
• Demonstrated initiative and excellent individual performance.
• Must be registered (active unrestricted) Pharmacy Technician in the state in which work will be conducted.
• Microsoft Word, Outlook, and Excel, able to transcribe with accuracy. PIONEER RX software experience preferred.