IT Help Desk Support
SUNSHINE LEARNING CENTER
Date: 3 weeks ago
City: Lakewood, NJ
Salary:
$45,000
-
$60,000
per year
Contract type: Full time
Pay: $45,000.00 - $60,000.00 per year
Job description:
IT Helpdesk Specialist
Location: In person; New Jersey
Job Type: Full-Time
Sunshine Learning Center is seeking a skilled and motivated IT Helpdesk Specialist to join our growing team. This is an exciting opportunity to provide critical technical support across our centers and help ensure smooth day-to-day operations for our staff and systems.
Requirements:
Benefits:
Job description:
IT Helpdesk Specialist
Location: In person; New Jersey
Job Type: Full-Time
Sunshine Learning Center is seeking a skilled and motivated IT Helpdesk Specialist to join our growing team. This is an exciting opportunity to provide critical technical support across our centers and help ensure smooth day-to-day operations for our staff and systems.
Requirements:
- Minimum 1-2 years of experience in a Helpdesk or IT Support role
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple tasks
- Microsoft Intune (device management and compliance)
- Microsoft Office 365 applications (Outlook, Word, Excel, Teams, etc.)
- Office 365 Compliance Center and Security Center
- Email security, filtering, and configuration
- OneDrive setup and troubleshooting
- Basic knowledge of Microsoft Azure
- Basic desktop troubleshooting (Windows OS, software installs, etc.)
- Basic networking knowledge (Wi-Fi, routers, IP configuration)
- Printer and scanner setup and troubleshooting
- Hardware troubleshooting (laptops, desktops, peripherals)
- Provide timely technical support for on-site and remote users
- Set up and configure new devices and user accounts
- Troubleshoot hardware, software, and network issues
- Maintain security and compliance standards across all devices and accounts
- Support day-to-day technical operations and escalate complex issues when needed
- Document issues and resolutions in a helpdesk system
- Supportive and collaborative work environment
- Opportunity to grow with a mission-driven organization
- Work that makes a difference in the education space
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Monday to Friday
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