IT Help Desk Support

SUNSHINE LEARNING CENTER


Date: 7 hours ago
City: Lakewood, NJ
Salary: $45,000 - $60,000 per year
Contract type: Full time
Pay: $45,000.00 - $60,000.00 per year

Job description:

IT Helpdesk Specialist

Location: In person; New Jersey

Job Type: Full-Time

Sunshine Learning Center is seeking a skilled and motivated IT Helpdesk Specialist to join our growing team. This is an exciting opportunity to provide critical technical support across our centers and help ensure smooth day-to-day operations for our staff and systems.

Requirements:

  • Minimum 1-2 years of experience in a Helpdesk or IT Support role
  • Strong communication and problem-solving skills
  • Ability to work independently and manage multiple tasks


Technical Knowledge and Skills:

  • Microsoft Intune (device management and compliance)
  • Microsoft Office 365 applications (Outlook, Word, Excel, Teams, etc.)
  • Office 365 Compliance Center and Security Center
  • Email security, filtering, and configuration
  • OneDrive setup and troubleshooting
  • Basic knowledge of Microsoft Azure
  • Basic desktop troubleshooting (Windows OS, software installs, etc.)
  • Basic networking knowledge (Wi-Fi, routers, IP configuration)
  • Printer and scanner setup and troubleshooting
  • Hardware troubleshooting (laptops, desktops, peripherals)


Responsibilities:

  • Provide timely technical support for on-site and remote users
  • Set up and configure new devices and user accounts
  • Troubleshoot hardware, software, and network issues
  • Maintain security and compliance standards across all devices and accounts
  • Support day-to-day technical operations and escalate complex issues when needed
  • Document issues and resolutions in a helpdesk system


Why Join Sunshine Learning Center?

  • Supportive and collaborative work environment
  • Opportunity to grow with a mission-driven organization
  • Work that makes a difference in the education space


Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off


Schedule:

  • Monday to Friday


Work Location: In person

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