Technical Support Specialist

In person | Long term | $50,000-58,000

We are offering an exciting, fast-paced work environment, and we currently have an opportunity for an energetic Technical Support Specialist. We are looking for someone who is positive, supportive, self-starting, and is ready to start their career in IT. If you love customer service, are tech-savvy, and passionate about technical related assignments this opportunity may be perfect for you. If you are a Technical Support Specialist looking for a company where everyone works together and 'wears a few hats', 'rolls up their sleeves' to get the job done apply now.

Essential Job Functions Of Technical Support Specialist

• Provide technical assistance
• Troubleshoot and support issues related to computer systems, software, and regularly monitor the internal help desk system for pending tickets
• Ask questions to determine nature of problem and help walk customer through problem-solving
• Install, modify, and repair computer hardware
• Follow up with customers to ensure issue has been resolves
• Run reports to determine malfunctions that continue to occur
• Document all incidents and occurrences using clear, concise, and detailed notes
  
  

Ideal Technical Support Specialist Will Possess The Following Skills

• Excellent communication and interpersonal skills to work with clients
• Basic understanding and knowledge of networking technologies
• Proficient with Windows and Mac OS
• Ability to work and learn independently
  
  

Requirements Of The Technical Support Specialist

• O365/Active Directory experience a PLUS
• High School Diploma or General Education Degree (GED)
• Must have clean DMV
• Eligible to work in the United States
• Must be able to pass a background check
• Visa/sponsorship not offered
  
  

#ZRCFSTECH #INASEP2025