Senior Manager, Software Engineering

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!


Job Overview

Are you ready to join the Un-carrier movement?

Leads the build out, development, and management of multiple teams of developers, who will establish and help in building & maintaining systems, platforms and tools. This org is focused on enabling and optimizing T-Mobile’s ServiceNow capabilities, including AIOps, HRSD, SAM, HAM, and FSM. We’re working on developing strategies to increase adoption, driving process automation, and maturing these modules so they deliver measurable business value.

They rapidly deliver world class ServiceNow platform solutions to T-Mobile business customers both internal and external. They build short and long term technical strategy in partnership with multiple broad organizational partners and work closely with IT partner teams working on multiple projects.

We are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!

Job Responsibilities

Team Leadership & Development

• Manage and develop a high-performing team through mentoring, career development plans, and progressive responsibility.
• Conduct performance evaluations, provide timely feedback, and invest in training to build organizational bench strength.
• Foster a collaborative, transparent, and innovative team culture.
  
  
  

Strategy & Execution

• Define and implement enablement strategies for ServiceNow modules, ensuring adoption, return on investment, and process maturity.
• Drive continuous improvement across roles, processes, tooling, security, and compliance.
• Partner with leaders across business and technology to align roadmaps and outcomes.
  
  
  

Program & Vendor Management

• Be responsible for implementation and maturity of ServiceNow capabilities (AIOps, HRSD, SAM, HAM, FSM).
• Maintain relationships with multiple vendors, advocating for product features and future releases.
• Supervise and measure results to ensure projects are timely, within budget, and delivering measurable value.
  
  
  

Enterprise Roadmap & Change Management

• Collaborate with Design and Enterprise Architecture to define current and future-state technical roadmaps.
• Lead organizational change efforts to drive adoption at scale across diverse business units.
• Evaluate ROI and provide leadership with clear business outcome reporting.
  
  
  

Challenging Tasks & Success Measures

• Overcome adoption challenges across contending priorities.
• Ensure consistent partner alignment and measurable value.
• Success will be measured by adoption rates, process maturity, business outcomes, and talent development.
  
  
  

Education and Work Experience

• Bachelor’s Degree in Computer Science or related field (Required).
• 7–10 years developing large-scale business systems applications (Required).
• 2–4 years management experience with development teams and large projects (Required).
• 10+ years overall IT experience (Required).
• Experience with ServiceNow platform modules (AIOps, HRSD, SAM, HAM, FSM) preferred.
  
  
  
  

Knowledge, Skills, And Abilities

• Strong leadership and product management skills with confirmed ability to influence at all levels.
• Technical expertise in enterprise IT systems and ServiceNow platform.
• Microsoft Office (Required).
• Microsoft SharePoint (Required).
• Visual Studio development environment proficiency preferred (Required).
• Software Development Life Cycle (SDLC) knowledge (Required).
• Outstanding communication and partner leadership skills.
• Ability to align strategy, execution, and ROI reporting to business outcomes.
• Dedication to fostering career growth and enabling multi-functional collaboration.
• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Travel:

Travel Required (Yes/No): Yes

DOT Regulated:

DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

Base Pay Range: $160,000 - $288,500

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ333207

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.