Field Service Representative

Job#: 2091098

Job Description:

Field Service Representative Tasks:

• Provides 22nd Wing stakeholders with the technical expertise and support required to develop system solutions, demonstrations, and familiarization training on the Mission Voice Platform (MVP) systems.
• Provides maintenance and sustainment support for Mission Voice Platform (MVP) and is primarily responsible for check out, operation, troubleshooting, repair, testing, and modification to components of the system.
• The Field Service Representative is the primary technical connection back into the GDIT organization to help not only solve technical issues, but to also keep the organization and business development organization abreast of emerging customer requirements and technologies.
• Working with 22nd Wing site personnel; other responsibilities include movement and accountability of materials, equipment and tools, work site set up, and record keeping within prescribed policies and procedures.
• Attend 22nd Wing and other meetings as required. (Teleconferences, Technical Meetings, Technical briefs).
• Perform MVP software patches and Operating System updates.
• Installation of new hardware and software or systems and tracks existing trouble ticket problems.
• Maintains accurate service logs, creates change requests, and enters them in the appropriate trouble ticket database.
• Identify system hardware and software problems, if required, submit RMA. equipment to OEM Vendor and track status.
• Provide over-shoulder training to end users.
  
  

Cybersecurity Tasks:

• Provides technical expertise and support required to implement software vulnerability mitigation, anti-virus updates, and documentation in support of the Authority to Operate (ATO) for the Mission Voice Platform (MVP).
• Develop, evaluate and analyze design constraints, detailed system and security design as they pertain to the Secure-Integrated Communication System (S-ICS) Mission Voice Platform (MVP).
• Coordinate with 22 Wing ISSO to provide oversight in the development of solutions.
• Conduct cybersecurity test and evaluation of hardware and/or software designs to verify and validate compliance with defined specifications and requirements.
• Employs cyber security processes, methods, techniques and tools and assure their consistent application.
• Ensure all systems comply with 22 Wing/DND cybersecurity polices and systems are hardened using DISA SCAP and STIGs.
• Ensures products and systems comply with requirements and information assurance and cybersecurity standards and practices through formal verification methods with specific emphasis on network and cyber operations.
• Identify, track, and report security requirements throughout security process of all information systems which are assigned.
• Documents the various security control implementations as well as gather the artifacts that support the Risk Management Framework (RMF) and ICD 503 Security Accreditation for the various Assessment and Authorization (A&A) efforts.
  
  

Additional information:

• Normal work week Monday – Friday (normal duty hours), shift work and weekend hours may be required in support of exercise or operational tasking.
• Must be eligible for Canadian Secret/US RELCAN
• Employee will be employed by CSRA Canada
  
  

Experience Requirement: 5-8 years’ experience

Education Requirement: BA/BS Degree or equivalent

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.