Concierge

Organization- Alila Napa Valley

Summary

Overview:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Join the team at Alila Napa Valley, a Forbes 4-Star luxury resort located in the heart of wine country. As part of the Hyatt family, we blend personalized hospitality with authentic local experiences. We are currently seeking a Part-Time Concierge to join our guest services team—someone who is passionate about creating memorable stays through thoughtful service and expert local knowledge.

As a Concierge, you’ll curate tailored recommendations and assist with everything from dining reservations and wine tours to spa appointments and transportation. You’ll serve as a knowledgeable and gracious ambassador of both the resort and the Napa Valley region.

Why Work With Us:

• Competitive salary and benefits package
• Paid time off from date of hire
• Medical, dental, and vision insurance
• 12 free nights at Hyatt hotels worldwide + colleague rates
• $1,000 annual wellness/education reimbursement
• A unique opportunity to lead in a Forbes-rated luxury setting with a close-knit, passionate
  
  

Be part of a team committed to delivering personalized, elevated service in one of Napa Valley’s most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Responsibilities:

• Warmly greet guests and provide attentive, personalized service throughout their stay
• Assist with reservations, activity planning, transportation, and special requests
• Coordinate VIP services and ensure high-profile guests receive seamless experiences
• Offer expert recommendations on Napa Valley wineries, restaurants, attractions, and cultural events
• Respond to guest inquiries across phone, email, and in-person with efficiency and care
• Partner with resort departments to deliver cohesive, elevated guest service
• Maintain compliance with resort policies and ensure a welcoming, luxury
  
  

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

Qualifications:

• Prior concierge or luxury guest services experience preferred
• Familiarity with Napa Valley’s food, wine, and cultural scene strongly preferred
• Excellent verbal and written communication skills
• Strong organizational skills and ability to manage multiple guest needs at once
• Positive, guest-first mindset and ability to remain calm under pressure
• Flexible availability, including weekends, evenings, and holidays
• Knowledge of hotel systems (Opera or similar) a plus
• Ability to work independently and as part of a collaborative team
  
  

Physical Requirements:

• Ability to stand and walk for extended periods (up to 8 hours per shift)
• Frequent bending, kneeling, reaching, and lifting up to 50 pounds
• Comfortable using cleaning equipment and handling cleaning products safely
  
  

Be part of a team committed to delivering personalized, elevated service in one of Napa Valley’s most serene and sophisticated destinations. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.