Front Office Manager
Blue Sky Hospitality Solutions
Date: 9 hours ago
City: Schaumburg, IL
Contract type: Full time
The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from O’Hare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.
An integral part of the Hyatt Regency Schaumburg’s success will be attributed to this position with a hands on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.
We're currently seeking a Full-Time Front Office Manager.
POSITION PURPOSE: Overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervise front desk staff and assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.
Essential Functions
An integral part of the Hyatt Regency Schaumburg’s success will be attributed to this position with a hands on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.
We're currently seeking a Full-Time Front Office Manager.
POSITION PURPOSE: Overseeing all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction. Supervise front desk staff and assist with greeting guests, checking guests in and out, handling guest requests and complaints, and handling group check-ins.
Essential Functions
- Complete training of front desk staff on hotel policies, practices and procedures
- Responsible for reservations, registration and special arrangements for groups
- Processes daily and end-of-period reports. Reviews guest ledger, advance deposit, open folios.
- Process payroll
- Assists with performance reviews, disciplinary actions and discharge
- Hold shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, day of selling strategy, etc.
- Maintain knowledge of all of hotel outlet offerings, facilities and local area events
- Account for daily yielding, balancing of house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures
- Communicate hotel’s needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow-up to the guest that issue is satisfactorily resolved
- Assist with implementation of new policies and procedures and also ensure staff has adherence of existing grooming and attendance policies
- Assist with the training process of new hires and identify training needs with existing employees by weekly focus on “topics of the week”
- Drive Hotel scores and share positive feedback and address on an individual basis with any negative feedback
- Maintain a positive and professional environment in guest areas and in back of the house that motivates and inspires the staff.
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