Renewal Manager

Who We Are

ParentSquare is a Santa Barbara-based growing company that’s changing the way schools and parents communicate every day. Sounds simple? We strive to keep it that way! Over 10,000 schools and 10 million parents across the U.S. utilize our platform to stay informed and involved from the way they prefer to be notified – email, text, voice, web, app, social – to the ways they can interact with schools – forms, sign ups, payments, RSVPs, language translations, chat and more. We just celebrated our 10th anniversary and are excited to continue advancing K-12 communications equity with our intuitive and easy-to-use platform so districts and schools can connect with all parents and guardians.

Who We’re Looking for

ParentSquare is seeking a highly organized and customer-focused Renewals Manager to lead our customer renewals and contract management function. This individual will be responsible for overseeing the full lifecycle of customer renewals, building scalable processes, and managing a team to drive timely, accurate, and seamless renewals. The Renewals Manager will also serve as a trusted partner to both customers and internal teams, ensuring long-term customer retention and operational excellence.

The ideal candidate is a strong people leader, proactive in optimizing workflows, and experienced in renewals, pricing, and cross-functional collaboration in a fast-paced environment.

This role will include:

• Lead the renewals function: Manage and mentor a team responsible for executing customer renewals and contract management.
• Oversee the full renewal lifecycle from initial outreach to final contract execution, ensuring accuracy, efficiency, and a high-quality customer experience.
• Serve as an escalation point for complex renewal and contract issues, providing solutions and guidance to both customers and internal stakeholders.
• Develop and refine renewal strategies to improve retention rates, accelerate renewal cycles, and minimize churn.
• Manage and optimize renewal pricing by applying pricing programs, consortium agreements, and other negotiated terms.
• Oversee vendor forms, registrations, and compliance processes, ensuring contracts are complete, accurate, and executed in a timely manner.
• Build cross-functional alignment with Sales, Customer Success, Legal, Finance, and Security to resolve escalations, streamline processes, and ensure accurate documentation.
• Implement operational improvements: design playbooks, track KPIs, and drive automation to scale the renewals process.
• Report on key renewal metrics (retention rates, renewal timelines, revenue impact) and provide insights to leadership for continuous improvement.

Our ideal candidate will have the following:

• 5–7 years of experience in renewals, account management, contracts, or related functions, with at least 2 years in a people management role.
• Strong background in account management and customer retention, with proven ability to lead teams and drive outcomes.
• Demonstrated experience managing the contract lifecycle, pricing strategies, and customer renewal processes.
• Excellent leadership, communication, and relationship-building skills, with the ability to influence stakeholders and collaborate cross-functionally.
• High attention to detail and organizational skills, with a proven ability to manage competing priorities in a deadline-driven environment.
• Experience working with CRM and ERP systems (HubSpot, NetSuite, Maxio) and comfort with data-driven decision making.
• Strong business judgment and problem-solving skills, with the ability to balance customer satisfaction and company objectives.

The perks of working for us are great!

You’ll get your foot in the door as our company continues to grow. We’re big believers in work-life balance and provide

• Employer-paid health insurance (including dependent coverage)
• Employer-match 401K retirement savings program from day 1 of employment
• Stock options
• Paid Family Leave
• Health + wellness reimbursements
• Generous PTO
• 15 paid holidays, including your birthday!

As a fully remote team, we’ll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The salary range for this role will be paid at $120,000 to $150,000 annually, DOE.