SAP Helpdesk Analyst

About Monster Energy

Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A Day In The Life

Get ready to unleash your potential as an Analyst, SAP Helpdesk at Monster Energy! Dive headfirst into managing and executing SAP tasks with precision in our fast-paced ticketing system and phone queue. Whether you're flying solo or teaming up with our SAP functional leads and full-time crew, you'll deliver top-notch SAP support within the dynamic Business Application Software Integrated Solution (BASIS) domain. Embrace the thrill of collaboration and independence as you power through challenges and keep the Monster Energy machine running smoothly. Let's crank up the excitement and make an impact together!

The Impact You'll Make

• Respond to requests for SAP assistance in person, by phone, or electronically. Troubleshoot and resolve technical problems across SAP modules (ECC, PROD, QA, HANA), including login issues, navigation, and common errors.
• Address specific queries, troubleshoot problems and issues, interact with other members of the IT Team, perform IT installations, carry out supplementary IT tasks, work on new applications, and liaise with external vendors.
• Manage any technical SAP issues related to connection, access, etc. required for reporting by itself or with the respective team. Assist in SAP configuration.
• Perform tasks in compliance with current IT and company policies.
• Log, monitor, and manage SAP, IT, and access-related tickets using designated ticketing systems. Prioritize and escalate tickets based on severity and business impact.
• Contribute to the internal knowledge base by documenting solutions and best practices.
• Coordinate with SAP and Infrastructure teams to ensure alignment on system changes.
• Conduct onboarding and offboarding procedures, including training and documentation. Create user guides, FAQs, and reference materials to support user education.
• Administer SAP access provisioning and deprovisioning using GRC ARM in accordance with company protocols.
  
  

Who You Are

• Prefer a Bachelor's Degree in the field of -- Information Systems, Business, Communications, or related field
• Additional Experience Desired: Between 1-3 years of experience in working with SAP
• Additional Experience Desired: Minimum 1 year of experience in working with an IT ticketing system
• Computer Skills Desired: Experience working in an Information Technology Infrastructure Library (ITIL) environment and experience with Windows. Familiarity with SAP GRC ARM, IT ticketing systems (Service Now), and enterprise IT environments is a plus.
• Preferred Certifications: Posses or in the process of earning a Microsoft Associate/Professional Certificate, CompTIA A+
• Certification, and/or Microsoft Certified Professional.
• Additional Knowledge or Skills to be Successful in this role: Experience with frequent use of SAP and application of technical standards, principles, theories and concepts, and techniques.
  
  

Monster Energy provides a competitive total compensation. This position has an estimated annual hourly rate of $30.00 - $43.00 per hour. The actual pay may vary depending on your skills, qualifications, experience, and work location.