Clinical Resource Nurse

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Clinical Resource Nurse

Job Details

Job Location

GREENVILLE, SC

Remote Type

Fully Remote

Position Type

Full Time

Education Level

4 Year Degree

Salary Range

$78000.00 - $78000.00 Salary/year

Job Shift

Any

Job Category

Admin - Clerical

Description

The ChartSpan Clinical Resource Nurse plays a vital role in Chartspans clinical operations serving as a key resource for clinical expertise, staff education, and patient care coordination. Through

Clinical Expertise and Patient Care

• Serve as a resource for complex patient care situations, providing advanced clinical knowledge and guidance to clinical and non-clinical staff.
• Assist in assessing, planning, implementing, and evaluating patient care protocols to ensure it meets the highest standards across the clinical departments.
• Support clinical staff in decision-making and problem-solving related to patient care.
• Provide direct patient care when necessary, particularly in cases requiring advanced expertise.
  
  

Staff Education and Training

• Develop and deliver ongoing education programs for nursing and non-nursing staff, ensuring they are updated on clinical best practices, new protocols, and procedures.
• Provide one-on-one coaching or mentorship to nurses/health coaches, especially new hires or those needing additional support.
• Organize and lead up-trainings
• Meet with supervisors to discuss coachings
• Update Healthwise and CRS data
  
  

Quality Improvement and Best Practices

• Participate in or lead quality improvement initiatives aimed at enhancing patient care, safety, and clinical outcomes.
• Monitor compliance with clinical guidelines, policies, and procedures, ensuring that all staff adhere to established standards of care.
• Collaborate with other teams to develop and implement best practices in patient care.
  
  

Clinical Policy Development and Implementation

• Contribute to the development of clinical protocols, policies, and procedures to ensure they reflect current evidence-based practices.
• Assist with the implementation of new clinical policies and ensure all staff are properly trained and compliant.
  
  

Mentorship and Leadership

• Act as a mentor or role model for clinical staff, fostering professional growth and development.
• Help to manage clinical workflows, prioritization of care, and efficient use of resources.
• Facilitate communication between nursing staff and other departments to enhance collaboration and patient outcomes.
  
  

Troubleshooting and Problem-Solving

• Serve as a point of contact for nursing staff when clinical issues or challenges arise, offering support and solutions in real time.
• Assist with clinical problem-solving, such as interpreting lab results, managing critical situations, or troubleshooting medical equipment.
  
  

Regulatory Compliance and Accreditation

• Lead HIPAA policies and protocols implementation
• Maintain triage team licensure tracking
• Support staff in understanding and complying with relevant regulations, providing guidance and corrective actions as needed.
  
  

Documentation and Record-Keeping

• Monitor and ensure accurate and timely documentation of patient care activities in compliance with organizational standards.
• Support clinical staff in maintaining thorough, up-to-date patient records and ensure compliance with documentation protocols.
• Assist in conducting regular audits of triage calls to ensure quality and adherence to Schmitt-Thompson protocols.
  
  

Patient Education

• Assist in developing patient education materials for internal use and create materials alongside the marketing department.
• Develop and maintain care plan library
  
  

Support for the Nurse Escalation Team

• Step into the Charge Nurse role to manage daily operations as needed, ensuring high-quality patient care and efficient team performance.
• Assist with triage of critical situations and provide direct patient care as necessary.
  
  

Qualifications

Requirements:

Education and Licensure

• Registered Nurse (RN) with an active, COMPACT, unencumbered license in good standing.
• Bachelor of Science in Nursing (BSN) required; Master’s degree in Nursing, Education, or related field preferred.
• Certification in a specialty nursing area (e.g., CCRN, CEN, or CMSRN) is a plus.
• Current Basic Life Support (BLS)
  
  

Experience

• Minimum of 3–5 years of clinical nursing experience in an acute or outpatient care setting.
• At least 1–2 years in a leadership, educator, or mentor role within a healthcare environment.
• Experience in triage, care coordination, or working with clinical protocols (e.g., Schmitt-Thompson) is preferred.
  
  

Skills And Competencies

• Advanced clinical judgment and decision-making skills in complex patient care scenarios.
• Proven ability to educate and coach nurses and interdisciplinary teams effectively.
• Strong understanding of evidence-based practices and ability to translate them into clinical policies and workflows.
• Familiarity with quality improvement processes and data-driven decision-making.
• Ability to work independently and take initiative while also excelling in collaborative, team-based environments.
• Proficient in clinical documentation systems and electronic health records (EHR).
• Strong interpersonal, verbal, and written communication skills.
• Comfort with coaching, feedback, and leading meetings with supervisors or clinical teams.
• Competence in problem-solving under pressure, including critical patient care situations or equipment troubleshooting.
  
  

Knowledge Requirements

• Knowledge of HIPAA regulations, accreditation standards, and healthcare compliance.
• Experience supporting nursing licensure tracking and triage call audits.
• Familiarity with patient education tools, such as Healthwise, and care planning resources.
• Comfortable stepping into a Charge Nurse or team lead role as needed.
  
  

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