Contact Center Representative Bilingual Spanish - Swing Shift
FirstBank
Date: 6 hours ago
City: Lakewood, CO
Contract type: Full time

- This position will have a scheduled start time between 12:00 PM and 3:00 PM based on department needs.*
A Brief Overview
The Contact Center Representative works in a fast-paced call center atmosphere focusing on either general customer service or online banking support for a variety of consumer and commercial customers. The Representative assists customers in an efficient, friendly and professional manner with a complex array of banking questions, general inquiries, or complaints over the telephone and/or various communication channels. This position develops and maintains a general working knowledge of all FirstBank products and services offered to assist customers with general troubleshooting and inquires.
What You Will Do
- Provide an exceptional customer service experience and actively ensure customer satisfaction
- Assist customers with general and/or complex banking inquiries related to FirstBank's products and services over the phone
- Develop and maintain a general working knowledge of all bank products and services
- Research customer issues and concerns across various products and services to pinpoint logical resolutions
- Achieve a general understanding of fraud trends occurring to identify and mitigate possible fraud attempts
- Meet individual and department service level objectives
- Assist customers with general troubleshooting for FirstBank products and services
- Navigate seamlessly between multiple FirstBank programs and systems while aiding customers
- Collaborate with other FBSS departments and branch operations in order to properly assist customers
- Perform other job duties and projects as assigned
- Understand and comply with all provisions of the Safety in the Workplace policy
- Entry-level job with little or no prior relevant work experience in the function
- Fluent in Spanish and English
- Previous customer service experience
- Working knowledge of call center environment
- General knowledge of all FirstBank products and services
- Good verbal and written communication skills
- Ability to solve general problems
- Ability to work in a fast paced team environment
- General understanding of FBSS departments and branch operations
- Frequently remains stationary throughout a typical business day
- Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
- Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
- Occasionally positions self to access drawers and shelves of various heights
- Frequently reaches for and handles paperwork and files
- Constantly communicates with customers, coworkers, and management in-person and on the phone
- Must be able to exchange accurate information
- FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.
$20.00 Per Hour
Statement Of Benefits
FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D
EOE/Affirmative Action
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.
Colorado Job Application Fairness Act
Under Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation
*This job opportunity is expected to close on September 2, 2025*
*This job opportunity’s deadline has been extended to September 12, 2025*
*This job opportunity’s deadline has been extended to September 22, 2025*
*This job opportunity’s deadline has been extended to September 29 , 2025*
*This job opportunity’s deadline has been extended to October 6, 2025*
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