Management Analyst

Ohio Department of Public Safety - Bureau of Motor Vehicles/Field Operations

Report in location: 1970 West Broad Street, Columbus, OH 43223

Under The Direction Of The Assistant Chief Of Central Issuance, Monitor & Analyze Operations, Systems Or Procedures Of Assigned Agency To Determine Needed Improvements & Research Proposed Programs, Policies &/or Legislation To Determine Feasibility Or Impact Of Implementation

• Provide technical assistance & advice to divisional employees, supervisors, chiefs, & administrators in decision making by researching & analyzing existing operations, systems, & procedures to determine where necessary improvements are needed;
• Act as a liaison between Field Operations & other divisions when dealing with applications, programs, &/or technical matters; Perform testing &/or piloting of all Field Operations application delivery systems & program modifications;
• Identify & provide corrective solutions to testing problems;
• Schedule, coordinate, & attend application system modification committee meetings; Provide justification, analysis & feedback;
• Continually monitor & analyze Deputy Registrar operating systems to ensure desired performance; Recognize & coordinate with various IT Development teams for needed improvements & fixes; Prepare written User Stores to provide instructions for software changes; Prepare written test plans to ensure IT updates are functioning as desired;
• Prepare written, official communications for Deputy Registrar broadcasts; Prepare &/or review written instructions/guidelines for Deputy Registrar manuals;
• Manage assigned projects & define project requirements; Define quality standards, timelines, & deliverables; Monitor vendor product functionality; Evaluate performance data; Prepare progress & status reports;
• Interpret Federal & State laws & regulations (e.g., Ohio Revised Code (ORC) & Ohio Administrative Code (OAC));
• Research & analyze Field Operations programs to ensure agency efficiency & effectiveness;
• Develop, manage, & evaluate programs for improving Field Operations customer service;
• Prepare input for the bi-annual roundtable training sessions;
• Act as a liaison between Bureau of Motor Vehicles (BMV) & Deputy Registrars;
• Research & prepare correspondence for Division Chiefs, District Chiefs, & Administrator;
• Represent the Administrator in meetings, seminars, & educational workshops;
• Oversee various special projects & assignments within Field Operations;
• Create & provide written procedure training for new legislation;
• Prepare & provide written input for departmental newsletter; Prepare written correspondence in coordination with the Registrar's office for customer inquiries received via the Governor, Director, Registrar, & Administrator;
• Serve as the District contact for information referencing application delivery &/or pilot programs;
• Prepare statistical & analytical data reports for Field Operations;
• Answer telephone inquiries for other sections within Field Operations as needed;
• Perform other related duties as assigned.
  
  

2 yrs. trg. or 2 yrs. exp. in research & analysis & written documentation of findings.

• Or completion of undergraduate core program in business or public administration or related field of study.
• Or equivalent of Minimum Class Qualifications For Employment noted above.
  
  

Job Skills: Operational and Administrative Support

Organization

Public Safety

Agency Contact Name and Information

Jennifer Pletcher, HCM Sr. Analyst - [email protected]

Unposting Date

Oct 12, 2025, 11:59:00 PM

Work Location

Charles D Shipley Building

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$25.77 per hour

Schedule

Full-time

Work Hours

8:00 a.m. - 5:00 p.m.

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Operational and Administrative Support

Technical Skills

Operational Support

Professional Skills

Attention to Detail

Agency Overview

Ohio Bureau of Motor Vehicles

About Us: Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.