Billing Operations Specialist

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
  
  
  

Job Title: Billing Operations Specialist

Non-Exempt: Yes

Remote: Yes

Department: Managed Service

Work Hours: 8:00 AM – 5:00 PM ET

About MuniBilling

MuniBilling provides a comprehensive Electronic Bill Payment & Presentment as a Service (EBPPaaS) for public and private municipalities, homeowner associations, and property management groups. We offer both subscription and flexible managed service solutions. We are experts in modernizing billing operations and are committed to our clients' success, both during implementation and beyond.

Headquartered in Greensboro, North Carolina, we foster an informal and collaborative environment, valuing feedback and open communication. Full-time, competitive pay, great benefits (medical, dental, vision, life), 401 (k) with company match, and a great work environment.

Role:

The mission of MuniBilling Managed Services is to deliver value to managed service customers by serving as the billing operations entity and providing key insights into production effectiveness across all aspects of our clients' utility businesses.

Billing Operations contributes to Managed Services by:

• Managing the day-to-day production operations to include:
• Processing payments
• Researching reported issues
• Providing resolutions to customers
• Facilitating Change Requests
  
  
  

Career Growth Opportunities:

MuniBilling offers robust career growth options, including vertical growth within a specific domain of subject matter expertise (SME) and career diversity across other domains of MuniBilling.

Essential Functions:

• Respond to customer emails and calls
• Research customer accounts to resolve billing problems
• Manage corrections to invoices
• Communicate resolutions to clients verbally and via email
• Process customer invoice payments
  
  
  

Competencies:

• Results-driven
• Excellent communication skills – verbal and email
• Strong emotional intelligence to convey empathy and patience with customers
• Strong attention to detail
• Proficient in reading and manipulating financial information in a spreadsheet
• Confident using standard desktop tools and search engines
• Ability to process payments and read a utility invoice
• Skilled at understanding and following Standard Operating Procedures (SOPs)
  
  
  

Supervisory Responsibilities:

• None
  
  
  

Required Education and Experience:

• Must have experience in customer service supporting various technologies.
• Experience working with standard desktop tools – spreadsheet, word processing
• The capability to multitask and have strong attention to detail
• Experience with administrative support
  
  
  

Preferred Education and Experience:

• Associate's Degree or at least two years of post-secondary professional training
• Utility Billing experience preferred
  
  
  

Company Perks and Benefits:

• Offering full benefits starting on day 61 (Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, etc.
• 401 (k) Match after a year
• Vacation and Sick Time
• Employee Referral and Bonus Plan
  
  
  

Affirmative Action/EEO statement

MuniBilling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. MuniBilling is proud to be a drug-free workplace. As a condition of employment or during employment, screening tests for alcohol and illegal drugs may be performed on applicants and employees.

Other Duties

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this role. Duties, obligations, and activities are subject to change at any time, with or without notice.

Internal Candidates Only:

Internal Candidates must meet all metrics in their current role to be considered for an internal career transition. Additionally, if the internal candidate is interested in the posted position, they must obtain their immediate supervisor's approval.

This is a remote position.