Financial Assistance Coordinator

Benefits:

• 403 (b) matching
• 403 (b)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• Opportunity for advancement
• Training & development
  
  
  

About this role: The Financial Assistance Coordinator is responsible for evaluating referrals for survivors of domestic violence to determine eligibility for financial assistance, helping eligible participants complete their applications and to help establish payment plans with management companies and landlords and direct participants toward resources to assist with diversion funds. The coordinator will provide financial literacy/budget counseling and case management referrals for supportive services to help participants develop ongoing stability plans.

Schedule: Business Work Week - weekends and evenings as needed

About Crisis Center For South Suburbia

The Crisis Center for South Suburbia is a non-profit organization committed to providing emergency shelter and essential services to individuals and families impacted by domestic violence. We serve thousands of individuals annually across the south suburban Chicago area, offering a comprehensive range of support services. We value inclusivity, professionalism, and ethical service delivery, and we encourage candidates from diverse backgrounds to apply.

JOB SPECIFIC DUTIES AND RESPONSIBILITIES:

Financial Assistance Services:

• Conduct client intakes for survivors of domestic violence, sexual assault, stalking, and dating violence through hotline calls, referrals, or walk-ins.
• Develop and maintain a thorough understanding of rules and guidelines for providing financial assistance.
• Review eligibility requirements and document survivor self-identified needs in EmpowerDB.
• Ensure all required documentation (budgets, quotes, invoices, W-9s, leases, etc.) is obtained for financial assistance requests.
• Assist survivors with applications for financial relief and help identify vendors/providers for payments.
• Support clients in gathering necessary documentation while maintaining confidentiality.
• Coordinate interpretation, translation, and alternative communication methods when needed.
• Attend community events and activities to outreach to target populations.
• Communicate with landlord, if appropriate, on status of participant’s application.
• Follow up, within 48 hours during the business week, with all referrals made through the Call Center and after-hours answering service.
  
  
  

Program Specific Duties:

• Attend all mandatory training as required by applicable grants.
• Know and follow any and all grant requirements for the program including reporting, program goals, timelines, working with MOU partners.
• Participate in client staffing, Housing and Financial Services department meetings, supervision with the Director of Housing and Financial Services and other meetings and trainings as requested.
• Successfully complete 40 hours of ILCADV domestic violence training; remain current in the field of domestic violence by attending in-services, workshops, etc. relevant to the field.
• Other duties as assigned by the Director of Housing and Financial Services.
  
  
  

Education Required:

• Bachelor’s degree
  
  
  

Experience Required:

• 3-5 years
  
  
  

Location:

This position is based in the south suburban Chicago area, providing convenient access to schools and community partners within the region.