Appliance Service Technician office

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Employee discounts
• Free uniforms
• Paid time off
  
  
  

Job Summary

KUCHT LLC is a leading manufacturer of professional-grade kitchen appliances, known for combining quality, design, and innovation. We work with dealers and customers nationwide to deliver premium ranges, refrigerators, and other appliances. At KUCHT, we pride ourselves on providing exceptional products and service experiences.

Job Summary

KUCHT is seeking an In-Office Appliance Technician to join our support team. This is NOT an IT or computer technician role. In this role, you will diagnose and troubleshoot mechanical and appliance issues via live video calls. We are looking for candidates with some hands-on experience or interest in appliance repair and handy work. No prior KUCHT-specific experience is required, as full training will be provided. You will assist customers directly with troubleshooting appliances such as ranges, refrigerators, and other kitchen equipment, providing expert guidance and solutions

Responsibilities:

• Respond to customer inquiries via phone in a professional manner.
• Perform troubleshooting and diagnostics of appliances through live video calls.
• Guide customers step-by-step to diagnose appliance issues.
• Escalate complex cases to the technical or field team when needed.
• Document service cases accurately, including diagnostic steps and resolutions.
• Collaborate with the Customer Service team to improve workflows and support resources.
• Identify recurring appliance issues and propose product or service improvements.
• Show initiative and take ownership of cases, with potential to grow into a leadership role.
  
  
  

Qualifications:

• Must be at least 18 years of age.
• Previous experience in customer service, technical support, or hands-on appliance/handy work is preferred.
• Basic technical knowledge or aptitude with appliances, electronics, or HVAC systems.
• Comfortable using video calls and digital tools, including Google Workspace.
• Excellent communication skills in English; Spanish is a plus.
• Strong problem-solving skills, with empathy and patience when assisting customers.
• Positive attitude, detail-oriented, and able to work independently while collaborating with a team.
  
  
  

Some prior experience or interest in handy/appliance work is required; training will be provided

Benefits & Perks

• Competitive salary
• 401(k) plan with company matching
• Paid time off and company holidays
• Employee discounts on Kucht products
• Opportunities for growth and advancement
• Company events and team celebrations
• Training and development provided
  
  
  

How to Apply

Submit your resume highlighting your experience with appliance repairs or mechanical troubleshooting.

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.