Customer Support Engineer-WAMS Support Engineer
Tata Consultancy Services
Date: 3 weeks ago
City: Melbourne, FL
Salary:
$90,000
-
$140,000
per year
Contract type: Full time
Job Description
Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure.
Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality.
Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid.
Support incident, problem, and change management processes in line with SLAs.
Conduct root cause analysis (RCA) for critical issues and implement corrective actions.
Assist customers with system upgrades, patches, and hotfixes deployment.
Document technical solutions, prepare knowledge articles, and share best practices.
Collaborate with product engineering and R&D teams for complex escalations.
Provide customer training, workshops, and technical guidance to improve user adoption.
Drive continuous service improvements to enhance reliability and reduce recurring incidents
Ensure adherence to ITIL processes for incident, problem, and change management
Base Salary Range: $90,000 - $140,000 per annum
Qualifications: BACHELOR OF COMPUTER SCIENCE
Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure.
Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality.
Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid.
Support incident, problem, and change management processes in line with SLAs.
Conduct root cause analysis (RCA) for critical issues and implement corrective actions.
Assist customers with system upgrades, patches, and hotfixes deployment.
Document technical solutions, prepare knowledge articles, and share best practices.
Collaborate with product engineering and R&D teams for complex escalations.
Provide customer training, workshops, and technical guidance to improve user adoption.
Drive continuous service improvements to enhance reliability and reduce recurring incidents
Ensure adherence to ITIL processes for incident, problem, and change management
Base Salary Range: $90,000 - $140,000 per annum
Qualifications: BACHELOR OF COMPUTER SCIENCE
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