Emergency Call Center Call Taker

Life Ambulance Network


Date: 4 hours ago
City: Skokie, IL
Salary: $17 - $20 per hour
Contract type: Full time
Driven by care, the LifeLine philosophy permeates far beyond a slogan. Established in 2008, LifeLine has rapidly blossomed into a regional industry leader. Our staunch reputation is built on reliability, safety, and innovation. Proudly serving our communities in Illinois and Michigan, LifeLine’s progressive expansion is reshaping medical transportation.

Job Description:

LifeLine Ambulance is seeking a qualified Dispatch Call Taker. The Call Taker reports directly to the Director of Communications in conjunction with Dispatchers. The Call Taker is responsible for call intake/scheduling of emergency & non-emergency transportation needs for ambulance & wheelchair bound patients, answering general questions, directing callers to appropriate departments and assisting field personnel.

Responsibilities:

  • Answer, screen, and direct calls
  • Distinguish the need for emergency transportation
  • Pre-arrange transport for facilities while determining the level of care needed for the patients
  • Provide information and assistance for customer service inquires as needed
  • Communicate with multiple departments and EMS personal
  • Provide supportive information to customers to assist them in arranging appropriate transport
  • Other duties as assigned


Requirements

Position Requirements:

  • EMD or EMT -B/P certification preferred
  • Medical background
  • Detail oriented
  • Computer & typing skills
  • Ability to excel in high-stress environment
  • Adapt to frequently changing policies
  • Ability to learn policies and procedures for facilities and recognize when to apply them.
  • Weekend availability


Preferred:

  • Pleasant, professional phone manner
  • A minimum of two years customer service or call center experience


What we offer:

  • Competitive Pay, PTO, overtime opportunities
  • A variety of elective benefits including Medical, dental, and Vision insurance, and 401K
  • Tuition reimbursement
  • Uniforms
  • On-site continuing education
  • Family culture based on open communication
  • EMS career advisers


LifeLine is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce: Minorities/Females/ Disabled/Veterans.

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