Service Appointment Receptionist

Are you committed to providing an exceptional customer experience? Do you have first-rate phone skills? Are you detailed oriented with excellent follow-up? Our Service Appointment Receptionist opportunity gives you the chance to be a part of an incredible team and offers strong growth potential. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within. Along with your resume, please include a cover letter explaining your interest in this role and how your skills align with it.

ESSENTIAL DUTIES:

Act as a direct support to our team of Service Advisors in the following capacities:

• Be the primary contact for our inbound phone calls
• Act as a liaison to Service Advisor by obtaining client information and primary concerns
• Assist in scheduling Service appointments
• Communicate with clients on behalf of the Advisor during the service experience
• Follow-up with clients after Service is complete to ensure exceptional experience
  
  
  

Show capacity and interest in learning the following:

• Consult with customers to understand their needs and provide recommended course of action
• Arrange appropriate alternate transportation for clients
• Generate repair orders and estimates
• Thoroughly explain completed work and charges
  
  
  

Qualifications, Experience, Education, Certificates, Licenses, Etc.

• High School graduate or GED
• Exceptional Customer Service abilities
• Must possess a valid driver’s license with a clean driving record and clean criminal history.
• Detail oriented and excels in a fast-paced, results driven environment
  
  
  

COMPENSATION:

• Starting at $18/hour
  
  
  

WORK SCHEDULE:

• Tuesday-Saturday:
• 9:00am to 6:00pm Weekdays
• 8:00am to 4pm Saturdays
  
  
  

COMPANY BENEFITS:

• Paid holidays
• Paid time off
• 401(k) with 50% company match of first 4% of contribution
• Insurance - Medical, Dental, Vision
• Team Member auto purchase, Parts & Service discount
• Exceptional commitment to Team Member engagement
• Strong Advancement and Career Development Opportunities
• Culture of Coaching and Mentoring
• Many long-tenured employees including five Team Members employed since day one - 18 years
• Monthly Team Appreciation Day including Catered Lunch and Team Recognition