Payment Operations Lead

About Choice Digital

Choice Digital is redefining modern disbursements. Our platform combines compliance, security, and simplicity to ensure every payment is delivered securely, instantly, and without friction. From eliminating fraud risk with real-time intelligence to guaranteeing payment delivery, we empower businesses to streamline financial operations while building trust with their customers.

Why Join Choice Digital

Choice Digital is growing fast, profitable, and scaling into new industries where modern disbursements are no longer optional – they’re essential.

Here’s Why People Love Building Their Careers Here

• Proven growth: You’ll join a profitable company serving 300+ clients and rapidly expanding into new markets.
• Real impact: Your work will directly transform how money moves, solving inefficiencies that frustrate both businesses and customers.
• Culture of confidence: Enjoy a collaborative, casual environment where we balance autonomy with accountability.
• Future-focused: Help shape a rapidly evolving category – we’re not just part of the change, we’re leading it.
  
  

Our Operating Principles

Our Operating Principles guide how we work and who we strive to be.

• Raise the Bar. We pursue exceptional outcomes through clarity, focus, and discipline. We hold a high bar to do work that we’re genuinely proud of. High standards matter, but so does how it feels to meet them.
• Lead with Integrity. We lead with integrity. Right beats easy , even when it’s hard, inconvenient, or invisible. When something feels off, we speak up. Mistakes are owned. Shortcuts are avoided. Long-term trust comes first.
• Own the Outcome. We take ownership from start to finish . If it’s ours, we own it. We don’t wait to be told. We figure it out, follow through, and make it happen. Fast, focused, and accountable.
• Be Kind. Be Clear. Be Human. We succeed by supporting each other , not stepping over each other. We have each other’s back and celebrate the climb. Together. We communicate clearly and confidently with each other, our clients and our customers. We give feedback with care, lift each other up, and assume good intent. Kindness is honesty with empathy, accountability with respect , and clarity that builds trust.
  
  

Position Overview

The Payment Operations Lead is responsible for managing and optimizing the setup, performance, and reliability of payment operations across multiple platforms and partners. This role bridges project management, partne r coordination, and technical troubleshooting - ensuring every payment flow is accurately configured, visually aligned, and performing at or above Service Level Agreements (SLA) expectations .

You’ll collaborate with internal teams, third-party processors, and financial partners to set up and maintain payment systems, manage payment image assets, track performance metrics, and ensure a seamless payment experience for clients and end users.

Key Responsibilities

Project and Partner Coordination

• Lead and track payment setup and onboarding projects with external partners and vendors
• Develop project timelines, manage deliverables, and ensure on-time, accurate implementations
• Serve as the primary liaison between internal technical teams and external partners
  
  

Payment Configuration and Technical Setup

• Configure and validate payment methods and data mappings within internal systems and third-party portals
• Conduct quality assurance testing for new payment methods, updates, and releases
• Troubleshoot and resolve technical issues related to payment processing or configuration errors
  
  

KPI Management and Reporting

• Define and monitor Key Performance Indicators (KPIs) for payment processing accuracy, timeliness, and success rates
• Identify trends or bottlenecks in partner performance and coordinate issue resolution
• Produce regular reports and insights for leadership and partner reviews
  
  

Payment Image Asset Management

• Manage and maintain brand-compliant payment image assets across systems and channels
• Coordinate with design and compliance teams to ensure accuracy and consistency
  
  

Continuous Improvement

• Recommend process enhancements to improve payment setup speed, data accuracy, and partner collaboration
• Document procedures, configurations, and playbooks for consistency and scalability
  
  

Qualifications And Experience

• 3-6 years of experience in Fintech operations, payments, or technical project management
• Bachelor’s degree in Business Administration, Finance, Information Systems, Data Science, or a related field
• Strong organizational and communication skills. Comfort managing multiple partner projects simultaneously
• Hands-on experience with payment systems, processors, or financial APIs is preferred
• Proficiency in Microsoft Excel/Google Sheets, data tracking, and performance reporting
• Basic understanding of technical configurations (e.g., JSON fields, sandbox testing, and web portals)
• Detail-oriented with strong troubleshooting and process improvement skills
• Exceptional problem solving skills with strong attention to detail
• Excellent written and verbal communication skills
  
  

What We Offer

• Competitive annual compensation range of $80,000 to $95,000
• Annual bonus linked to company success and your personal performance
• Equity offerings through stock options
• 401(k) retirement savings match (up to 4%)
• Unlimited PTO policy
• 13 company paid holidays
• Medical, Dental, Vision, and Life Insurance
  
  

In compliance with Colorado state law, pay for this position is anticipated to be between $80,000 and $95,000. Actual offers will be based on the applicant’s skills, experience, and education.

While the anticipated deadline is anticipated to be December 7th, 2025 , you are e ncouraged to submit your application as we may still consider qualified candidates beyond this date.

Candidate profiles and resources from recruiting agencies and vendors are not being considered for this role. Please do not solicit Choice Digital with requests for business.

Choice Digital is an equal opportunity employer.