Program Supervisor I
Texas Health and Human Services
Date: 3 weeks ago
City: Grand Prairie, TX
Salary:
$3,793.41
-
$5,921.25
per month
Contract type: Full time
Date: Oct 8, 2025
Location:
GRAND PRAIRIE, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Program Supervisor I
Job Title: Program Supervisor I
Agency: Health & Human Services Comm
Department: MC Prog Supp & Int Mgmt - Reg
Posting Number: 9988
Closing Date: 10/22/2025
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Group: TEXAS-B-18
Salary Range: $3,793.41 - $5,921.25
Pay Frequency: Monthly
Shift: Day
Additional Shift
Telework: Eligible for Telework
Travel: Up to 15%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: GRAND PRAIRIE
Job Location Address: 801 S STATE HIGHWAY 161
Other Locations:
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858
9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS
SR,OSS,WEPS
Managed Care Long Term Services and Supports STAR+PLUS Program Support Unit - Community Care Worker III
Travel: 15% for training, meetings
Program Supervisor, I performs moderately complex (journey-level) administrative and supervisory program work as the supervisor of a Program Support Unit in STAR+PLUS managed care. Work involves assisting in establising program goals and objectives; assisting in developing program guidelines, procedures, policies, rules and regulations; assisting in developing schedules, priorities, and standards for achieving program goals; and assisting in evaluating program activities. Supervises the work of others. Works under general supervision, with limited latitide for the use of initative and independent judgement.
Essential Job Functions
Oversees and supervises the work of assigned program staff and confers with staff on program issues and problems. (50%) Prepares and reviews reports on the effectiveness of program activities. (10%) Assists in planning, implementing, coordinating, monitoring, and evaluating programs. (10%) Assists in the development of program guidelines, procedures, policies, rules, and regulations and monitors compliance with policies and procedures. (10%) Assists in the preparation of program budget requests. (5%) Assists in the preparation of training and operational manuals, educational and marketing materials, and public information programs. (5%) Assists in conducting special investigations, program analyses, and research studies. (5%) May provide training or technical assistance in program area(s). Performs related work as assigned. (5%)
Initial Screening Criteria
Bachelor's degree from an accredited college or university with major coursework in a field relevant to the delivery of health and human services. Additional related work experience may substitute for the required education on a year for year basis. Preferred experience in STAR+PLUS managed care and prior supervisory experience. Experience or knowledge of Health and Human services programs and/or consumers. Experience utilizing personal computers and Microsoft products.
Prefer The Knowledge Of
Additional Information
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 11Z, 13Z, 14Z, 18D, 18F, 18Z, 19Z, 35X, 35Y. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Location:
GRAND PRAIRIE, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Program Supervisor I
Job Title: Program Supervisor I
Agency: Health & Human Services Comm
Department: MC Prog Supp & Int Mgmt - Reg
Posting Number: 9988
Closing Date: 10/22/2025
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Group: TEXAS-B-18
Salary Range: $3,793.41 - $5,921.25
Pay Frequency: Monthly
Shift: Day
Additional Shift
Telework: Eligible for Telework
Travel: Up to 15%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: GRAND PRAIRIE
Job Location Address: 801 S STATE HIGHWAY 161
Other Locations:
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858
9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS
SR,OSS,WEPS
Managed Care Long Term Services and Supports STAR+PLUS Program Support Unit - Community Care Worker III
Travel: 15% for training, meetings
Program Supervisor, I performs moderately complex (journey-level) administrative and supervisory program work as the supervisor of a Program Support Unit in STAR+PLUS managed care. Work involves assisting in establising program goals and objectives; assisting in developing program guidelines, procedures, policies, rules and regulations; assisting in developing schedules, priorities, and standards for achieving program goals; and assisting in evaluating program activities. Supervises the work of others. Works under general supervision, with limited latitide for the use of initative and independent judgement.
Essential Job Functions
Oversees and supervises the work of assigned program staff and confers with staff on program issues and problems. (50%) Prepares and reviews reports on the effectiveness of program activities. (10%) Assists in planning, implementing, coordinating, monitoring, and evaluating programs. (10%) Assists in the development of program guidelines, procedures, policies, rules, and regulations and monitors compliance with policies and procedures. (10%) Assists in the preparation of program budget requests. (5%) Assists in the preparation of training and operational manuals, educational and marketing materials, and public information programs. (5%) Assists in conducting special investigations, program analyses, and research studies. (5%) May provide training or technical assistance in program area(s). Performs related work as assigned. (5%)
Initial Screening Criteria
Bachelor's degree from an accredited college or university with major coursework in a field relevant to the delivery of health and human services. Additional related work experience may substitute for the required education on a year for year basis. Preferred experience in STAR+PLUS managed care and prior supervisory experience. Experience or knowledge of Health and Human services programs and/or consumers. Experience utilizing personal computers and Microsoft products.
Prefer The Knowledge Of
- Medicaid waiver programs, policies, procedures, and eligibility processes.
- Community and government service delivery systems.
- STAR+PLUS Home and Community Based Services (HCBS) program, Medically Dependent Children Program (MDCP), Intellectual or Developmental Disabilities (IDD) - Long-term Care programs and services.
- Various types of computer equipment and software including, Outlook, Word, and Excel.
- State software such as Texas Integrated Eligibility Redesign System (TIERS), Service Authorization System Online (SASO) or the Texas Medicaid & Healthcare Partnership (TMHP) Long Term Care Online Portal (LTCOP).
- College degree from an accredited colled or university with major coursework in a fiedl relevant to the delivery of health and human services. Related work experience may substitue for the required education on a year for year basis.
- Experience in STAR+PLUS managed care.
- Prior or current supervisory experience.
- Communicating effectively orally and in writing.
- Managing stress in high-profile situations while maintaining a professional demeanor.
- Identifying systemic problems and ways to resolve those problems.
- Multi-tasking under pressure.
- Convey instructions and explanations to individuals and key parties, to negotiate available services, and to train others.
- Operate computer equipment and be proficient in the use of Outlook, Excel, Word, as well as the ability to gain a general understanding of various state software programs, e.g., Texas Integrated Eligibility Redesign System (TIERS), Service Authorization System Online (SASO) and Community Services Interest Lists (CSIL).
- Identify potential problems and act proactively to prevent the problem.
- Establish priorities according to relative importance and deadlines, set goals and manage time efficiently.
- Interpret complex policy and procedure.
- Gather, assemble, correlate, and analyze facts to devise solutions to problems.
- Develop reports based on research and analysis.
- Perform duties with minimal supervision.
- Understand new or changed information and to effectively relay that information to others.
Additional Information
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: 11Z, 13Z, 14Z, 18D, 18F, 18Z, 19Z, 35X, 35Y. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form. In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
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