Deskside Support 5936982

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

THE WORK:

Responsibilities Day to day varies from phone/email, project-based work Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment

Answering tickets via phone email chat and own resolution of all incidents requests to closure

Troubleshooting, monitoring, and maintaining desktop hardware and support of business applications

Support new hire deployments, as well as, RTO projects and office moves Network connectivity troubleshooting control room support

Maintaining hardware inventory in designated site pantry inventory management tools

Shipping and receiving of assets

Supporting remote workforce - troubleshooting and diagnosing root cause of issues to resolution

Prior experience troubleshooting utilizing remote support tools

Ability to troubleshoot first call resolutions while being able to multi task hardware related issues

Support End-User projects supporting IT business operations

Effectively work with cross functional teams to deliver on IT business objectives

Support Installs, Moves, Adds, Changes Call center support experience, preferred

Exceptional communication and interpersonal skills, with the ability to interact effectively professionally with employees at all levels of the organization

Basic Qualifications:

A Minimum of 2 years experience with Deskside Support.

Ability to lift 25 lbs.

Proficient in troubleshooting experience with Windows OS, Active Directory, O365 Suite of Applications

Experience with ServiceNow ticketing system

Prior experience in imaging workstations desktops laptops

VPN and VDI support experience

Prior inventory management of corporate assets required

Prior enterprise printer support required

High School Diploma or GED

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here.

Role Location Hourly Salary Range

California $19.71 to $29.71

Cleveland $19.71 to $29.71

Colorado $19.71 to $29.71

District of Columbia $19.71 to $29.71

Illinois $19.71 to $29.71

Maryland $19.71 to $29.71

Massachusetts $19.71 to $29.71

Minnesota $19.71 to $29.71

New York/New Jersey $19.71 to $29.71

Washington $19.71 to $29.71

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity Statement

Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.