VIP Associate

PENN Entertainment, Inc. is North America’s leading provider of integrated entertainment, sports content, and casino gaming experiences. From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver the experiences people want, how and where they want them.

We’re always on the lookout for those who are passionate about creating and delivering cutting-edge online gaming and sports media products. Whether it’s through ESPN BET, Hollywood Casino, theScore Bet Sportsbook & Casino, or theScore media app, we’re excited to push the boundaries of what’s possible. These state-of-the-art platforms are powered by proprietary in-house technology, a key component of PENN’s omnichannel gaming and entertainment strategy.

When you join PENN Entertainment’s digital team, you’ll not only work on these cutting-edge platforms through theScore and PENN Interactive, but you’ll also be part of a company that truly cares about your career growth. We’re committed to supporting you as you expand your skills and explore new opportunities.

With locations throughout North America, you can build a future at PENN Entertainment wherever you are. If you want to challenge conventions in gaming, media and entertainment, we want to talk to you.

About The Role

We are looking for a VIP Associate for our northeast region to assist our VIP team to help build and maintain our Player Loyalty Retention Operations. In this role, you will focus on helping expedite payments and withdrawals as well as outbound calls to our ESPN BET players under the VIP mark. We are looking for someone who has a passion for sales and is hungry to engage more players to our various gaming platforms.

About The Work

The following and other duties may be assigned as necessary:

• Communicate with VIPs in a professional manner
• Answers VIPs questions in a manner that reflects an understanding of the department and property in general
• Execute applying bonuses and expediting payments and withdrawals for players and VIP Host team players while adhering to all VIP policies and guidelines, including responsible gaming policies.
• Develop relationships and offer tailored rewards through regular correspondence
• Drive key VIP sales metrics, contributing to customer engagement, and net revenue.
• Research VIP competitor activity in each market
• Communicate different promotions that the sportsbook and casino is offering
• Demonstrate empathy and care with VIPs to ensure that their issues are resolved promptly and thoroughly
• Collaborate with the Marketing Team to identify who is a VIP player and who needs expedited service when requested
• In partnership with the CRM team identify unique and creative ways to establish value for high end players
• Complete applicable workflows to meet player satisfaction criteria
• Attend and assist with VIP events as needed
• Must be available nights, weekends and holidays as needed
• Perform other duties as assigned
  
  

About You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Experience with sports betting, gaming economies, and player behavior strongly requested
• Some previous sales experience required
• Excellent relationship building skills
• Excellent problem-solving abilities
• Ability to travel (up to 50% of the time) to attend and assist with running VIP events
• Must be at least 21 years of age.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to qualify for licenses and permits required by federal, state and local regulations.
• Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
• Willingness to travel and work nights and weekends.
• Passionate about providing top level service
  
  

Penn Interactive is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Base pay is one part of the Total Rewards that Penn Interactive provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Penn Interactive provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.