HYBRID Customer Service Rep (mfg or distribution order mgmt exp req)

[HYBRID] Sales Support/CSR – Great Work/Life Balance with a Laid-Back Team!

Location: Tinley Park, IL; 2 days/week WFH

Salary: $50,000-$58,000 + Benefits

Benefits: Medical, Dental, Vision, 401k, Life, Holidays, PTO

Job Type: Full-Time

Typical Hours: M-F, 8am-5pm; 40 hours

Start Date: ASAP

[HYBRID] Sales Support/Customer Service Representative (order entry exp. req.) Description

Our client, a rapidly growing electrical manufacturer, is looking for a Sales Support Representative to join their Customer Service Team (6 on CS team; 30 company-wide) in Tinley Park. Within the last five years, they’ve experienced double-digit growth and are looking to add another team member to support their continued expansion. In this role, you will spend about 70% of your time on order management with the balance of your day on customer support. They are looking for candidates who have experience with both pre-sales (quoting, order-entry, etc.) and post-sales support within a manufacturing or distribution company. What’s even more important is finding the right culture fit. Someone who appreciates an environment focused on supporting each team member where everyone lends a hand no matter the task. That’s why you can expect a humble and hardworking culture with a leadership team that values stability, flexibility, and high company morale. Aside from their stable growth and flexible work-from-home schedule of two days per week, you will be joining an easy-going team where you will truly enjoy working with the people next to you.

[HYBRID] Sales Support/Customer Service Representative (order entry exp. req.) Responsibilities

• Correspond with clients by phone and email

• Build and nurture strong relationships with customers

• Handle customer inquiries regarding orders and products

• Provide quotes and pricing as needed to customers

• Enter orders and ensure all data is accurate

• Identify orders that cannot be processed and work to find a resolution

• Collaborate with sales teams and outside manufacturing reps

• Check the status of shipments and communicate updates

• Keep management apprised of any order issues

• Provide an overall great customer experience

[HYBRID] Sales Support/Customer Service Representative (order entry exp. req.) Qualifications

• Order entry & ERP experience required

• Customer service background within manufacturing or distribution required

• Well-versed in providing pre-sales and post-sales support required

• Able to work onsite in Tinley Park 3 days/week

Important Note: This role offers WFH flexibility 2 days each week. Days will fluctuate depending on business needs.