Chief Operations Officer

Starting Pay Range: $145,404.00 - $171,064.00, annually

Welcome to Pueblo, CO, a community where there is something for everyone! Located two hours south of Denver, Pueblo Community Health Center (PCHC) is in the family-oriented, multicultural town of Pueblo, CO (pop. 150,000). Whether proximity to the great outdoors is a priority or big city shopping, entertainment and professional sports are more your thing, our location is ideal.

Pueblo Community Health Center offers a flexible benefits program to full-time and part-time employees working 20 hours or more per week.

Benefit Opportunities Presently Available To Employees Are Listed Below

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Life Insurance
• 403(b) Tax-Sheltered Annuity Plan
• Cafeteria 125 Flexible Spending Account
  
  

In addition to the benefits available for purchase through the Cafeteria 125 plan, Pueblo Community Health Center offers supplemental insurances and generous paid time off benefits including holidays and personal time off (PTO). The organization also contributes to the employee’s tax-sheltered annuity plan after one year of service.

Job Summary

The Chief Operations Officer is responsible for all clinic administrative operations and leads all human resources and workforce development functions assuring they are aligned with organizational goals and promoting Pueblo Community Health Center’s Core Values and service culture. Leads, coordinates and accountable for strategic initiatives. Actively participates as a member of the executive management team and develops strong working relationships.

Reports to: Chief Executive Officer

Supervision Exercised: Director of Clinic Operations, Director of Human Resources, Provider Services and Recruitment Director, Director of Information Technology

Education/Experience/License/Certification

• Master’s Degree in field relevant to health care is required. Other fields of study may be considered.
• At least three years’ experience in a senior healthcare management position is required.
• A bachelor’s degree may be considered if the degree is relevant to health care, human services or business and significant health care management and leadership experience is applicable.
• Valid driver’s license and auto insurance as required by law
  
  

Required Travel

Frequent travel is required, including day-to-day local travel for business meetings, community events, etc., of which some may occur during evenings and weekends.

Knowledge/Skills/Abilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Thorough knowledge of the health care business environment.
• Knowledge of procurement systems
• Knowledge of human resource management laws, regulations, and principles.
• Knowledge of human resource systems development and management.
• Knowledge of clinic operations issues, to include medical records and patient flow.
• Knowledge of Healthcare Facilities Management principles.
• Knowledge of Healthcare Risk Management principles.
• Knowledge of Accreditation Association of Ambulatory Health Care or other accrediting agency issues and requirements.
• Knowledge of pharmacy operations.
• Knowledge of facility systems development and management.
• Knowledge of grant writing, business planning and policy/procedure development.
• Knowledge of emergency preparedness and business continuity readiness.
• Excellent interpersonal, oral and written communication and organizational skills.
• Essential to have ability to understand verbal information/instruction, to exchange verbal information with others and ability to present information/instruction verbally.
• Ability to conceptualize and deal with issues within a system context, i.e., “sees the big picture” and understands interrelationships.
• Ability to effectively supervise multiple functions and activities, delegating authority and responsibility as appropriate.
• Ability to establish and maintain effective working relationships with a wide variety of people, including employees, patients, public officials and the general public.
• Ability to manage conflict.
• Ability to read and understand written materials and ability to compose information and instruction in written form.
• Essential to be able to reason mathematically and to have analytical and problem-solving skills.
  
  

Essential Duties And Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure the function and activities of this department embrace the philosophy, mission, values and Communicate with Heart service model supported by the Board of Directors of Pueblo Community Health Center, Inc.
• Adhere to the guidelines and procedures of Pueblo Community Health Center, Inc.
• Participate with the Executive Management Team in the overall planning and organizational development of the Pueblo Community Health Center, Inc.
• Establish and maintain effective working relationships with Executive Team peers, operations department managers and managers from other departments.
• Increase the capacity of the human resources department to serve the needs of the organization by the development and implementation of a strategic plan for growth, effectiveness, and efficiency. Assure that human resource management is carried out in accordance with approved policy and procedures and with all applicable laws.
• Responsible for organizational planning including business plans, capacity, expansion and practice growth management.
• Responsible for compliance in areas of contracts, safety and environment of care, emergency preparedness and business continuity, regulatory (i.e. HIPAA) and general organization and administration of corporate documents.
• Responsible for and will provide leadership to the Information Technology operations, planning and development.
• Responsible for leading, promoting and modeling quality improvement; is familiar with formal performance improvement methods and group facilitation; is familiar with the chronic care model and the use of clinical data to improve care systems.
• Assures procurement are followed as dictated by Center policies, and are accomplished effectively and equitably. Manage vendors providing mission critical services.
• Assure that the facility maintenance function is accomplished efficiently and equitably as dictated by Center policies.
• Assure all safety and environment of care functions are managed efficiently and in accordance with applicable laws, rules, and regulations.
• Oversee risk management functions, including liability insurance matters; incident reporting and resolution; and legal affairs.
• Primary contact for Federal Tort Claims Act (professional liability) matters.
• Administer emergency preparedness and business continuity plans and activities.
• Assure that clinic operation services function efficiently to maximize utilization of available heath care services and resources.
• Provide extensive administrative support and direction for the Chief Medical and Dental Officers through collaboration and ongoing communication and coordination.
• Manage third-party pharmacy management contract.
• Develop business, operational and facility development plans for new services and programs.
• Lead or participate in the leadership of system-wide initiatives critical to the mission of the organization.
• Serve as staff for the Quality and Clinical Committees of the Board.
• Serve as Corporate Compliance Officer.
• Conduct and participate in meetings as appropriate.
• Involved with community boards, committees and coalitions as assigned.
• Other related duties as assigned.
  
  

The above duties are not all inclusive and are not intended to limit or define the duties that may be assigned.

Pueblo Community Health Center is a tobacco and drug-free workplace. EOE

For more information or to apply for this position, please see our website, Pueblo Community Health Center