Internal Sales and Customer Service Representative

At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.

Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

This is a direct hire, full-time onsite position based in Jamaica, NY.

Position Overview

SGL is seeking a motivated and detail-oriented Internal Sales and Customer Service Representative to join our dynamic team. The successful candidate will play a key role in supporting the sales team, maintaining strong relationships with existing clients, and ensuring exceptional customer satisfaction through clear communication and effective problem-solving.

This is an excellent opportunity for a junior professional eager to build a career in sales and customer service, with the chance to develop essential skills and grow within a fast-paced, collaborative environment.

Job Duties

• Assist the sales team in managing customer accounts, processing orders, and providing service information.
• Prepare and send quotes, invoices, and sales documentation.
• Follow up with clients on quotes and sales inquiries.
• Monitor and track sales performance, generating reports and insights as needed.
• Respond to customer inquiries via phone, email, in a timely and professional manner.
• Handle customer complaints, returns, and service requests, ensuring a high level of satisfaction.
• Assist in managing customer databases, updating contact details, and maintaining accurate records.
• Coordinate with other departments to resolve customer issues efficiently and effectively.
• Accurately input and track customer orders in the internal system.
• Ensure accuracy in order details, pricing, and delivery information.
• Liaise with operation and warehouse teams to ensure timely delivery of customer orders.
• Act as a key point of contact between customers and the company, ensuring excellent communication.
• Provide feedback to management regarding customer preferences and sales opportunities.
• Assist in scheduling meetings, organizing sales events, and managing agendas for the sales team.
• Prepare sales reports, presentations, and customer service metrics for internal use.
• Cold calls and other business developments activities
• Market research

Qualifications

• Customer service oriented
• Attention to detail.
• Problem solving attitude.
• Active Listening
• Telephone Etiquette
• Basic Software Skills (Ms. Office & Ms. Excel)
• Basic Computer Skills

Education And Experience

• Previous experience in sales, customer service, or a related field is an advantage but not required.
• Freight industry experience preferred, however, we are open to training the right candidate.
• Experience in freight forwarding operations processes and procedures.
• Experience of bonded freight and cargo.
• High school diploma or equivalent (Bachelor's degree is a plus).
• Excellent communication skills, both written and verbal.
• Strong organizational skills with attention to detail.
• Ability to work both independently and as part of a team.
• A positive attitude, eager to learn, and customer-focused.

Work Authorization/security Clearance Requirements

• Must be eligible to work in the United States

Job Type: Full-time

Pay: $24.00 - $26.00 Per Hour

Benefits

• 401(k)
• Health Insurance
• Dental insurance
• Vision Insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Paid Time Off
• Tuition Reimbursement

Schedule: 8-hour shift (Monday to Friday)

Work Location: On site