IT Systems Technician

About Origence

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

About You

You are a self-driven, conscientious, fiscally responsible, self-aware, passionate and compassionate professional. You are comfortable with ambiguity, eternally curious, and love problem solving. You operate as an owner and work with a growth mindset. You are extremely productive on your own, and act as a multiplier collaborating with others. You are tireless in questioning the status quo and pursue the best answers to the hardest problems to the benefit of the business. Your focus is strong and capable of context switching and pivoting with the business. In the vacuum of leadership, you assume it.

As an IT Systems Technician, you will be an essential member of our Information Technology team, providing foundational technical support and contributing to the maintenance of our IT systems. This entry-level position is an excellent opportunity for individuals looking to kick-start their career in IT and gain hands-on experience in a dynamic and collaborative environment.

System Administration

What You’ll Be Doing:

• Assist in the installation, configuration, and maintenance of operating systems, workstations, and related infrastructure.
• Support routine tasks to maintain the security and integrity of systems.
• Assist the cybersecurity team in implementing basic security policies and protocols.
• Contribute to documentation for system configurations and procedures.
  
  

Technical Support

• Provide hands-on technical support for end-users, addressing basic hardware and software issues promptly.
• Assist in troubleshooting and resolving simple system-related problems.
• Respond to incoming support requests, escalating issues as needed.
• Collaborate with other IT teams to resolve technical issues and contribute to effective problem resolution.
• Contribute to documenting processes, configurations, and procedures to maintain an up-to-date knowledge base.
  
  

Infrastructure Support

• Collaborate with team members to understand and contribute to system requirements.
• Stay informed about emerging technologies and recommend enhancements to improve efficiency and effectiveness.
  
  

Team Collaboration

• Work closely with the System Technician Lead and other team members to ensure a cohesive and efficient IT environment.
• Collaborate effectively within a team environment, providing support to both technical and non-technical users.
• Actively participate in team meetings, sharing insights, and contributing to collaborative problem-
  
  

Education

The Ideal Candidate:

• Associate's degree in Information Technology, Computer Science, or a related field.
  
  

Certifications (Preferred But Not Required)

• Basic understanding of IT support concepts.
• Internships, coursework, or certifications related to IT support are a plus.
  
  

Technical Skills

• Strong proficiency in JavaScript, HTML, CSS, and other scripting languages used within ServiceNow.
• Experience with REST, SOAP, LDAP, and other integration technologies.
• Familiarity with ServiceNow modules: ITSM, ITOM, ITAM, and CSM.
• Experience with ServiceNow Studio, Flow Designer, and Performance Analytics.
• Knowledge of cloud platforms and services is a plus.
  
  

Specialized Skills

• Willingness to learn and adapt to modern technologies and applications.
• Strong interest in IT with a desire to pursue a career in IT support.
• Effective communication and interpersonal skills.
• Basic documentation skills.
  
  

Why You Should Apply

• Flexible Working Environment
• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.
  
  

The starting hourly range for this full-time position in Irvine, CA is $26.54 - $33.18 per hour. This base pay will take into consideration internal equity, candidate’s geographic region, job-related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company’s discretion on an individual basis.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals’ qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.