Learning and Development Specialist - Access Center

Position Description

Work Schedule: Full Time, Monday - Friday, 8am - 5pm

Work Location: Access Center, Fully Remote

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

The Learning and Development Specialist will provide support to the Access Center team by serving as an expert in department-specific scheduling protocol, and by utilizing scheduling software platforms and Access Center processes. The Learning and Development Specialist must be able to multi-task, utilizing and matching a variety of traditional and online access solutions. Exhibit exceptional coaching and patient experience skills coupled with enthusiasm and compassion to build the culture of providing life-changing care. Exhibit proactive problem-solving skills and an ability to work within a team to overcome obstacles. The Learning and Development Specialist directly impacts UAB Medicine patient satisfaction metrics, proactively recognizes, and reports access barriers, and provides timely, supportive feedback to agents, peers, and leadership.

Typical duties of the Learning and Development Specialist include good communication skills, both written and verbal, along with good active listening skills. Ability to work well in a team setting and a high level of understanding of the team’s services and goals. The Learning and Development Specialist will be highly encouraged to complete the professional growth and competency program assigned to this position to develop the skills and knowledge to advance to the next level within the career path program.

Ambulatory Access Services includes but is not limited to, medical record and encounter creation, registration, appointment scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting.

Position Requirements

High School diploma or equivalent. Minimum two -years customer service or directly related experience.

Preferred: Customer service or related experience in a healthcare setting. Coaching/Training experience is preferred.

This position is 100% remote, and the ideal candidate must provide:

• High speed internet access
• Dedicated, secure and safe workspace.
• Noise-free environment to take patient calls and train new team members.
  
  

TRAITS & SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for the direction, control and planning of an one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.

UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.