Card Services Specialist

At Valley Bank, we believe in people’s growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we’ve been the Bank that clients from every industry turn to for our expertise, strategies, and advice—building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That’s why when you work for us, we make it our goal to help you focus on what drives you—working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients—that includes all our associates as well.

The Card Service Specialist will settle monetary funds of debit, credit and gift cards with Card Associations, settle asset and liability general ledger accounts, and complete monetary account adjustment and proof transactions.

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Responsibilities Include, But Are Not Limited To

• Reconcile assigned general ledger accounts such as Fraud GL, Visa/MasterCard Credit Card, ATM Card, Debit Card and Visa Gift card daily settlement.
• Post transactions to appropriate general ledger accounts based on tables.
• Maintain and reconcile multiple general ledger accounts and DDA accounts. Ensure that settlement and monetary adjustments are proofed and posted promptly and in an accurate manner.
• Post all cardholder and general ledger adjustments submitted by fraud analysts, dispute representatives, customer service and management.
• Ensure that all BSA and Compliance requirements are adhered to and assignments are completed in an accurate and timely manner.
• Ensure that all reports of unauthorized transactions and or account inquiries are responded to and resolved in a prompt and professional manner and are satisfied in accordance with State and Federal Fair Credit Rules and Regulations Z and E.
• Monitor transaction activity in accordance with prescribed standards.
• Provide excellent customer service to support and solve internal and external customer issues.
• Prepare routine reports and correspondence to internal and external customers.
• Act upon reports of accounts compromised, lost or stolen, and reports of unauthorized transactions, by taking the appropriate action to block, transfer, and establish a replacement account and cards, and participate in the preparation of fraud cases and charge off recommendations.
• Proactively time manage internal and external customer expectations when communicating and responding to processing request, instructions, inquiries, issues, voicemails, and emails to help maintain relationships.
• Continued education in all card operations and ever-changing Visa and MasterCard operating rules and regulations.
• Participate and share in the cross-training of card operation essential duties and responsibilities, and special projects and assignments.