Business Development Specialist

Imagine working for a company that knows their employees are the key to its success, a company that provides exceptional results while being environmentally conscious and ahead of the curve in research and development; MicroCare LLC is that company. We are a trusted global provider of critical cleaning solutions with a best-in-class employee population. Currently we are searching for a Business Development Specialist to join our growing team! The position does not offer relocation support.

MicroCare, LLC is an ISO 9001:2015 registered company specializing in cleaning coating and lubricating fluids used in the installation and manufacture of a broad range of products in the electronics, medical, fiber optic and metal fabricating industries. Since 1983 we have pioneered hundreds of environmentally progressive and sustainable products in response to emerging regulatory demands and our customers' evolving cleaning and coating needs.

Voted as one of the best places to work in Connecticut, two years in a row, MicroCare is a company with a heart. At all our facilities in Connecticut and across the globe, we work in a cheerful, inclusive, and collaborative environment where we respect, encourage, and support our customers, our suppliers and each other. We like to laugh; have fun and we make an important impact.

MicroCare, LLC offers competitive salaries and benefits: Medical, Dental, Disability, 401k plan, Holiday and Paid Time Off. We strive to connect with, engage with and improve the lives of our employees, our customers, and the communities in which we operate. We are headquartered in central Connecticut accessible from both Greater Hartford and New Haven. This position is located at our New Britain facility.

Position Overview:

Proactively identify/create new business opportunities through consistent outreach, re-establishing historic relationships and building new sales pipelines across MicroCare product lines.

Responsibilities:

1. Conduct outbound outreach (calls/emails) to prospective clients to introduce, sell and upsell MicroCare products and services.
2. Drive sales by converting inbound inquiries and leads into confirmed sales orders.
3. Compile, prioritize and ultimately qualify prospective customers and sales leads from tradeshows, distributor resellers, business directories and internet/social media sources.
4. Develop and maintain sustainable relationships with key accounts—reviving dormant and underperforming accounts while cultivating new customer relationships through regular, consistent engagement.
5. Maintain accurate records of outreach activity, contacts and progress within the CRM system.
6. Collaborate with outside sales and marketing to transition qualified leads to possible in-person meetings for further engagement and closing.
7. Maximize CRM capabilities to track sales activities, generate detailed reports and maintain accurate customer data.
8. Support sales efforts by providing technical guidance and detailing product features, to successfully close orders.
9. Provide customers with quotes, pricing, availability, delivery schedules, and credit terms.
10. Investigate and resolve customer concerns within assigned accounts to ensure satisfaction and retention.
11. Communicate regularly with the National Sales Manager regarding successes, opportunities, product/service requests, and concerns to drive market share growth within assigned accounts.
12. Proactively keep informed on industry trends, competitive offerings and company product updates.
13. Attend key trade shows and distributor events relevant to assigned accounts when necessary.
14. This role has dotted line reporting structure to the National Sales Manager.
15. Other duties as assigned.

Competencies/Experience:

• Comfortable making a high volume of outbound calls daily
• Self-motivated, persistent, and goal-oriented
• Ability to work both independently and collaboratively as part of a team
• Skilled at developing and maintaining long-term customer partnerships with a customer centric mind-set
• Aptitude for addressing customer challenges with innovative and practical solutions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications:

• 4-year relevant college degree or equivalent experience preferred.
• Minimum of 2 Years Inside Sales experience
• Experience selling products with an emphasis on technical applications
• Proven ability to drive change and influence outcomes without formal authority
• Excellent communication skills, both written and verbal, with the ability to convey complex technical information clearly
• Strong organizational, project management and multi-tasking skills.
• Expert-level skills in Microsoft Office Suite applications and CRM systems
• Travel is possible, estimated at 5% to trade shows, training and customer visits
• Proven experience in B2B sales, business development, or telemarketing

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Preferred Qualifications:

• Bachelor’s degree in Chemistry, Chemical Engineering or Business Marketing
• Experience in B2B sales or Business development within chemical, manufacturing or industrial sectors
• ERP experience within eChempax
• Understanding of chemical products, industry applications and regulatory environmental compliance

Physical Demands:

• Continuous Sitting
• Continuous keyboard use/ repetitive hand motion
• Frequent walking and carrying